PROFESSIONAL LICENSING SUPERVISOR (PLR2)

washington·Thurston County – Olympia, United States

Full Time - Permanentmid€4,633-6,075/month

Job description

<img src="https://secure.neogov.com/images/AgencyImages/jobposting/1924/jobpostings/image/recruitment_header-01-01-01.jpg" style="width: 1000px;" class="fr-fic fr-dii" data-uw-rm-alt-original="null" alt="We are dedicated to growing a culture of belonging through our values:" data-uw-rm-alt-hash="259427883710628" data-uw-rm-alt="CT">We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Equity | Inclusion <div data-empty="true" style="text-align: center;"> </div><div style="text-align: center;">This position is being reposted for additional candidates. If you have already applied you do not need to reapply.</div> At the <a href="https://www.dol.wa.gov/" style="color: inherit;text-decoration: underline;font-style: normal;text-indent: 0.0px;" target="_blank" data-uw-rm-brl="PR" data-uw-original-href="https://www.dol.wa.gov/" data-uw-rm-empty-ctrl="" data-uw-rm-ext-link="">Department of Licensing (DOL)</a>, we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. Our Licensing and Customer Support Services (LCSS) Unit in our Business and Professions Division (BPD) is currently recruiting for 2 Professional Licensing Supervisors to support licensing activities. As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and provide equitable and meaningful access to our services for every resident. If you are ready to assist the team in helping Washington residents turn their business dreams into reality by guiding customers through license profession laws, rules, and agency policies, please read on! What you will bring to the role:<ul type="disc" style="margin-bottom: 3pt;"><li>Six (6) years of experience in a licensing or regulatory program. This experience may come from working in licensing or in a regulated field where you applied, interpreted, or helped others comply with rules and requirements.</li></ul>OR<ul><li>One (1) year of experience as a Professional Licensing Representative 1.</li></ul><ul type="disc" style="margin-bottom: 3pt;"><li>Experience must include the following:<ul type="circle" style="margin-bottom: 3pt;"><li data-pasted="true">Three (3) years of customer service experience providing assistance by phone or in person, including regularly explaining rules, policies, procedures, or requirements.</li><li>Two (2) years of experience supervising staff, including providing direction, guidance, coaching, and feedback.</li><li>One (1) year of experience communicating effectively, both verbally and in writing, with a diverse customer base while maintaining confidentiality.</li><li>One (1) year of experience accessing, entering, and maintaining information across multiple database systems.</li><li>One (1) year of experience creating, maintaining, and updating records using multiple software applications.</li><li>One (1) year of professional telephone experience, including operating a multi-line phone system, answering and transferring calls, taking messages, and providing assistance by phone.</li></ul></li><li data-pasted="true">The ability to:<ul style=" padding-left: 2rem; margin-top: 0px; margin-bottom: 3pt;"><li>Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.</li><li>Promote and support a respectful, equitable, and inclusive workplace for all employees.</li><li>Promote and support respectful, equitable, and inclusive delivery of services to customers.</li><li>Take action to learn and grow.</li><li>Take action to meet the needs of others.</li></ul></li></ul><div style="text-align: center;">Experience can be gained concurrently.</div><div style="color: inherit; font-style: normal; text-indent: 0px; text-align: center;" data-pasted="true">Up to four (4) years of relevant education (Business/Public Administration, Auditing, Criminal Justice or a closely allied field) may substitute year for year for experience.</div><div style="color: inherit; font-style: normal; text-indent: 0px; text-align: center;">Associate's degree = 2 years | Bachelor’s degree = 4 years</div> What may help set you apart:<ul style="margin-bottom: 3pt;"><li>Education or experience beyond the required qualifications in relevant fields.</li><li>Experience in the following:<ul style="margin-bottom: 3pt;"><li>Developing specific relevant measures and using them to improve performance, motivate staff, and influence decision makers.</li><li>Assisting in developing personal training plans that instruct, coach, and identify training needs.</li></ul></li><li>The ability to identify, investigate, and resolve customer technical issues using an organization’s computer software or systems.</li></ul> Additional Requirements of Employment<ul type="disc" style="margin-bottom: 3pt;"><li data-pasted="true">This position follows a hybrid work schedule which requires working onsite every Wednesday and Thursday at our Olympia, WA office, with additional onsite days scheduled throughout the month to meet in-person customer service needs.</li><li data-pasted="true">Prior to a new hire, a pre-employment check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.</li></ul>DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to ensure that people with disabilities are provided reasonable accommodations. <div style="color: inherit;font-style: normal;text-indent: 0.0px;text-align: center;">For information about available accommodations, the interview process, or the position contact <a href="mailto:kyle.odell@dol.wa.gov" style="color: inherit;text-decoration: underline;" data-uw-rm-vglnk="" data-uw-rm-empty-ctrl="">Kyle Odell.</a></div><div style="text-align: center;"><img src="https://secure.neogov.com/images/AgencyImages/jobposting/1924/jobpostings/image/Headshot.png" style="width: 103px;" class="fr-fic fr-dii" data-uw-rm-alt-original="" data-uw-rm-alt="QU"></div><img src="https://secure.neogov.com/images/AgencyImages/jobposting/1924/jobpostings/image/Footer_ideas-04.jpg" style="width: 847px;" class="fr-fic fr-dii" data-uw-rm-alt-original="" data-uw-rm-alt="QU"> <div style="text-align: center;">Join us as we transform how government delivers services! Together, we can build a legacy of commitment to diversity, equity, and inclusion that will benefit generations to come. Be part of this vital mission and make a real impact in your community. </div> How to Apply:<ul style="list-style-type: disc;padding: 0.0px 0.0px 0.0px 40.0px;color: inherit;font-style: normal;text-indent: 0.0px;" type="disc"><li style="list-style-type: inherit;padding: 0.0px;margin: 0.0px;">Select the apply button at the top of this job announcement.</li><li style="list-style-type: inherit;padding: 0.0px;margin: 0.0px;">Attach your cover letter and resume.</li></ul>Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions, are completed in full. Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. <div style="text-align: center;">You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.</div> <a href="https://www.dol.wa.gov/about/diversity.html" data-uw-rm-brl="PR" data-uw-original-href="https://www.dol.wa.gov/about/diversity.html" data-uw-rm-empty-ctrl="">We value diverse perspectives and life experiences.</a> We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, people of all ages, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.<div style="text-align: center;"> <img src="https://secure.neogov.com/images/AgencyImages/jobposting/1924/jobpostings/image/RAIN logo_Round_Transparent.png" style="width: 300px;" class="fr-fic fr-dii" data-uw-rm-alt-original="" alt="A colorful, rainbow-themed droplet design on a black background." data-uw-rm-alt="BE"></div><div style="text-align: center;">Veteran/Military Spouse Preference Notice To take advantage of veteran/military spouse preference, please notify the <a href="mailto:HRRecruit@dol.wa.gov" data-uw-rm-vglnk="" data-uw-rm-empty-ctrl="">Talent Acquisition Team</a>.</div><div style="text-align: center;"><img src="https://secure.neogov.com/images/AgencyImages/jobposting/1924/jobpostings/image/20260828113939_YesVets 2026.png" style="width: 300px;" class="fr-fic fr-dii"></div> The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344. The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days. <div style="text-align: center;">We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit <a href="https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uscis.gov%2F&data=05%7C02%7CKyle.Odell%40dol.wa.gov%7Cb498903186cc44097c3208ddcee8e2f3%7C11d0e217264e400a8ba057dcc127d72d%7C0%7C0%7C638894221809415694%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=g4kVox9CuCrzwdhroiYNJg8faar1ZaTsdaQ9dbsiHzo%3D&reserved=0" target="_blank" style="color: inherit; text-decoration: none; font-style: normal; text-align: center; text-indent: 0px;">www.uscis.gov</a>.</div>