FRONT DESK PM SUPERVISOR

Guest Service Supervisor - PM Shift Sheraton Augusta Hotel - Augusta, GA The Sheraton Augusta Hotel is seeking a motivated and service-focused Guest Service Supervisor to join our Front Office team on the PM shift . This position is responsible for supervising front desk operations, supporting the Guest Service team, and ensuring every guest receives exceptional service from arrival through departure. Position Details • Position: Guest Service Supervisor • Shift: PM Shift • Location: Sheraton Augusta Hotel, Augusta, GA • Employment Type: Full-Time • Department: Front Office / Guest Services Key Responsibilities • Supervise and support Front Desk and Guest Service Agents during the PM shift. • Ensure smooth check-in and check-out operations. • Monitor guest satisfaction and resolve guest concerns professionally and promptly. • Assist with room assignments, reservations, billing questions, and guest requests. • Ensure proper handling of cash, credit cards, keys, and guest accounts. • Communicate effectively with Housekeeping, Maintenance, Food & Beverage, and Management. • Monitor daily arrivals, departures, VIPs, groups, and special requests. • Assist with training and coaching Front Desk employees. • Ensure Marriott and Sheraton brand standards are consistently followed. • Maintain a professional, welcoming, and organized front desk environment. • Complete shift reports and communicate important information to the MOD and next shift. • Assist management with daily Front Office operations and other duties as assigned. Qualifications • Previous hotel Front Desk or Guest Services experience preferred. • Previous supervisory or leadership experience strongly preferred. • Excellent customer service and communication skills. • Ability to handle difficult guest situations professionally. • Strong attention to detail and organizational skills. • Ability to multitask in a fast-paced hotel environment. • Must be dependable, professional, and able to work evenings, weekends, and holidays. • Marriott/Sheraton experience is a plus. What We Are Looking For We are looking for a hands-on leader who can motivate the Front Desk team, hold employees accountable, and create a positive guest experience. The ideal candidate will lead by example and understand that excellent service starts with a strong and engaged team. Join the Sheraton Augusta Hotel team and help us deliver exceptional hospitality every day! Apply today!