BEVERAGE SERVER - CASINO BAR PART TIME

Responsibilities: • Observes guests to respond to their needs. • Follows alcohol awareness procedures regarding company's responsible beverage service, monitors guest consumption, and intervenes as needed according to guidelines. • Takes beverage orders and communicates it to bartender. • Assists in the preparation of drinks and presents drinks to guests. • Serves both alcoholic and non-alcoholic beverages to casino guests. • Requests ID from customers when legal age is questionable. • Removes empty or dirty glasses and bottles and returns them to bar or kitchen. • Keeps service area stocked and cleaned. • Provides fast, exceptional service and receives satisfaction comments on internal shops. • Handles money according to procedure and secures all monies at the end of each shift. • Maintains quick and prompt service while maintaining a smile. • Maintains round times of 20 minutes or less on Casino Floor for drink service. • Carries full trays of no more than 20 drinks on tray. • Adheres to department and property policies and procedures. • Maintains knowledge of property information, including memorabilia. • Serves as an ambassador of goodwill while working and at guest and public relation functions. • Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor. • Resolves service problems according to guidelines. • Provides personalized service and uses guest name. • Speaks positively when talking with guests and co-workers. • Promotes casino events and programs. • Accepts consequences of not adhering to departmental standards, which may include discipline up to and including termination. • Upholds the Mission Statement - We create authentic experiences that rock. • Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors. • Lives by the Hard Rock Values! Competencies: • Must be 21 years of age. • Must be able to communicate clearly and effectively with all Hard Rockers and guests. • Possess excellent guest service skills. • Must be able to read, write legibly, understand and speak English. • Able to work flexible hours and days. Also able to work banquets and special events. • Must meet professional appearance standards as prescribed by Hard Rock policy. • Able to work in a fast paced and often crowded environment. • Must have basic mathematical skills. Must be able to add, subtract, multiply and divide. • Ability to interpret a variety of instructions. • Must project a professional and positive image. • High energy level. • Excellent interpersonal skills. • Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. • Able to stand and walk for up to four hours wearing one-inch heels. • Know or able to learn tray service and cocktail ingredients. • Able to work required schedule, which may include nights, weekends, holidays, and overtime as needed. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.