GERMAN SPEAKING TECHNICAL CUSTOMER SUPPORT FOR LISBON

Position: Technical Customer Support Location: Lisbon, Portugal Work model: On site Employment type: Fixed term (6 months) with possibility of extension / permanent contract DUTIES AND RESPONSIBILITIES: • Handle customer interactions across various communication channels, including phone, email, live chat, and social media • Provide clear and accurate information in response to customer inquiries, following established company policies and procedures • Assist with general questions, product or service information, and basic technical support • Respond to incoming customer requests and accurately document relevant case details in the appropriate systems • Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary • Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure • Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors • Offer feedback to improve service processes and contribute to team knowledge sharing. REQUIREMENTS: • Native / fluent in German both verbal and written. Fluent in English (minimum B2 level) • Strong verbal and written communication skills across various platforms (phone, email, chat, social media) • Basic understanding of customer service principles and the ability to follow standard procedures • Ability to handle technical inquiries and troubleshoot common issues with guidance • Ability to quickly learn new softwares and technologies • Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment • Organized, detail-oriented, and able to manage multiple tasks simultaneously • Willingness to learn and adapt in a fast-paced or evolving support environment. OFFER: • Competitive salary with performance-based incentives • Professional growth opportunities within the BPO industry • Collaborative and supportive work environment • Access to exclusive travel perks and discounts • And many more!