TECHNICAL SUPPORT ENGINEER - T2

<p>Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by Check Point and is looking for a **Technical Support Engineer - Tier 2-3** to join the Check Point Exposure Management team.<br> <br> You will be responsible for troubleshooting complex issues. You will also take an active role in continuously improving our product by interacting directly with our customers and our developers.</p><p><strong>Major Responsibilities:</strong><br> Your role will include the following responsibilities:</p><ul><li>Troubleshoot and fix technical issues on complex cloud SaaS systems with a wide range of strategies and tools.</li><li>Establish, manage and lead support know-how, issue resolution capabilities and customer problem solving.</li><li>Collaborate closely with external Customers and respond to customer tickets and escalations within SLA.</li><li>Work closely with various teams in the company, such as the development teams and the cyber team, to make sure our company meets its ambitious goals.</li></ul> <p><strong>Desired Background</strong></p><ul><li>5+ years of experience in&#xa0;<strong>Cloud SaaS Platform&#xa0;</strong>Tier 2 or Tier 3 Technical Support.</li><li>Experience working with external customers and be able to lead live troubleshooting sessions.</li><li>Relevant experience and working in a Cloud &amp; SaaS environment (AWS, Azure, GCP).</li><li>Experience in troubleshooting and debugging distributed systems.</li><li>Experience writing scripts in Bash/Python.</li><li>High level of both spoken and written English - must.</li><li>Experience using or integrating AI-assisted tools - must</li><li>A multitasker, hands-on problem-solver, and process-oriented.</li><li>Fast learner and passionate about adopting AI at high level and new technologies.</li><li>A team player who is eager to learn new methods and develop themselves and their team.</li><li>Excellent troubleshooting and diagnosis capabilities.</li></ul><p><strong>Advantage</strong></p><ul><li>Experience with the following technologies/tools: Salesforce, Atlassian, Kubernetes, Elasticsearch, Git, etc.</li><li>Experience with monitoring and visualization tools (Kibana, Grafana, Prometheus, etc.)</li></ul>