SALES CO(EXTERNAL APPLICATIONS ONLY - DOBSONVILLE)

Description: Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service. Requirements: • Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experience • Plan reading experience would be advantageous • Ability to communicate in English and the dominant language spoken in the geographical area where the position is available. • Above average numeric skills • Proven ability to provide exceptional Customer Service • Proven ability to work under pressure • Must be computer literate • Proven strong organising, planning and delegation skills Key Performance Area: Sales • Issuing and follow up of quotations in order to generate sales • Quote process and control Special Orders • Reading of building plans and ensuring quotations are correct and within the agreed timeframe • Manage the telephone, answer, and return calls, ensure follow ups are done • Conduct competitor analysis to ensure competitiveness of the store • Communicate bulk deposit transfers to Customers • Promote loyalty programs (VIC and Charge Card Customers) Deliveries • Manage an efficient delivery service and ensuring that the correct rates are charged • Deliveries dispatched within the required time limit • Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer Customer Service • Effective Customer Service Desk Management • Record, follow up and resolve Customer Complaints • To ensure an efficient Customer Service at all times (all Customers are attended to) • Telephone etiquette (to ensure that all calls are answered within the required time) Store Standards • Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers. • Price changes to be implemented in line with advertised prices. • Implementation of planograms People Management • Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities • Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available. • Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control) Safety (OHSA) Requirements • Ensure that safety standards are adhered to • Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment. Security Awareness • Be aware of any suspicious people and / or activities in and outside the Store. • Password security Values: Integrity • Complying with generally accepted standards in activities related to the position. • keeps promises. • creates realistic expectations. • is sincere. • handles sensitive information carefully. • shows awareness of values, indicates when boundaries are crossed. • Accuracy • Effectively handling detailed information and being consistently attentive to details. • Works in an orderly fashion. • Ensures that matters are handled in an orderly and accurate manner from start to finish. • Prevents mistakes. • Invests energy in checking his/her work for mistakes. Client focus • Identifying and actively responding to clients' wishes and needs. • Deals with clients in a friendly manner. • Shows involvement in the client's problem. • Makes clients feel welcome. • Approaches the client's question with a can-do mentality Personal development • Being aware of one's own strengths and weaknesses: consciously working on personal development. • Is focused on self-broadening and/or gaining more in-depth knowledge. • Follows relevant training programmes and/or looks for opportunities to gain experience. • Seeks and uses opportunities for personal development. • Asks for feedback in order to learn