ADMINISTRATIVE SUPPORT AGENT

<ul><li>Communicate with customer, freight payment center, branch operations and Account Management to build and maintain strong relationships</li><li>Provide up to date detailed collection notes listing action on invoices outside of established credit terms in the ARCM system (Accounts Receivable Collections Management)</li><li>Understand and document terms/processes for collections, billing, payment and escalation paths within Expeditors (internally), customer and payment center (if applicable)</li><li>When rate changes occur, ensure the proper steps are taken to foster successful billing</li><li>Mailing, emailing and uploading invoices to customer or payment center as needed</li><li>Escalate disputed invoices in a timely manner to Operations Department Manager, Account Management, GEO Management and Executive Sponsor teams to proactively resolve</li><li>Timely review of credits as the accounts are being reviewed, process credits and issue refund checks as needed</li><li>Backup front desk coverage as assigned for scheduled breaks, lunch coverage, vacation and sick days<ul><li>Duties include but not limited to; answering telephone, properly direct phone calls, greeting guests and ensure all visitors are registered in accordance with Safety and Security guidelines</li></ul></li></ul> <ul><li>Excellent organization skills and detailed-oriented</li><li>Motivated self-starter and work with urgency</li><li>Ability to thrive in a fast-paced and dynamic environment</li><li>Proficient in MS Office applications (specifically Excel), and financial query tools (Hyperion Financial Management is a plus)</li><li>Excellent written and oral English communication skills</li></ul> <p>Expeditors offers excellent benefits:</p><ul><li>Paid Vacation, Holiday, Sick Time</li><li>Health Plan: Medical</li><li>Life Insurance</li><li>Employee Stock Purchase Plan</li><li>Training and Personnel Development Program</li><li>Growth opportunities within the company</li><li>Employee Referral Program Bonus</li></ul>