CLIENT EXPERIENCE SPECIALIST/ CUSTOMER SERVICE REPRESENTATIVE

Love Helping People? Turn Every Interaction Into a Positive Experience. At National Seating & Mobility (NSM) , we help people move forward with greater independence, confidence and comfort . We provide personalized seating, mobility and positioning solutions to clients across Canada-and we are looking for a Client Experience Specialist to be an important part of that journey. If you are a people person who enjoys solving problems, staying organized and making a difference , we would love to meet you! What You'll Do • Welcome and support clients in person, by phone and by email. • Help clients with equipment questions and identify solutions that meet their needs. • Coordinate deliveries, appointments, equipment trials, demonstrations and rentals. • Build strong relationships with therapists and healthcare professionals. • Coordinate repairs and service for wheelchairs, lifts and other mobility equipment. • Prepare quotes, work orders, customer orders and related documentation. • Maintain accurate client records and information in our systems. • Coordinate equipment transfers between branches and track equipment. • Manage equipment reservations and rentals with exceptional attention to detail. • Process delivery, billing, reservation and service information. • Follow up on client requests and ensure timely resolutions. • Work closely with the branch team to deliver an exceptional client experience. What You Bring • Customer service experience, preferably with technical products, equipment or services. • Excellent communication, listening and problem-solving skills. • Strong organization, attention to detail and time-management skills. • Ability to manage multiple calls, client visits and priorities in a fast-paced environment. • Comfortable learning new technology and computer systems. • Proficiency with Microsoft Outlook and Excel. • A positive, collaborative attitude and a genuine passion for helping people. Why NSM? • Competitive Pay: $20-$23 per hour, with annual merit reviews. • Make an Impact: Do meaningful work that improves people's lives. • Benefits: Employer-paid benefits to support your well-being. • RRSP Matching: Invest in your future with our matching program. • Paid Time Off: Enjoy generous time away from work. • Team Culture: Take part in company-sponsored events and an inclusive workplace. • NSM Gear: Represent our brand with company-sponsored attire. Ready to Make a Difference? Bring your customer service skills. Bring your problem-solving mindset. Bring your passion for helping people. Join NSM and help create better mobility experiences- one client at a time.