CAC016: CUST SVC SPCLST

<div><div><div><div><div><div><div><p><b>Company:</b></p></div></div></div></div></div></div></div>FedEx Trade Networks Canada<p></p><p></p><p><b>Address:</b></p>13777 Commerce Pkwy, Suite 240 V6V 2X3 Richmond,British Columbia Canada<p></p><p></p><p><b>Scheduled Weekly Hours:</b></p>37.5<p></p><p></p><p><b>Worker Type:</b></p>Employee<p></p><p></p><p><b>Posting Start Date:</b></p>08-25-26<p></p><p></p><p></p><p><b>Posting Close Date:</b></p>09-24-2026<p></p><p></p><p><b>Job Family:</b></p>FTN: Customer Service Support<p></p><p></p><p><b>Position Summary:</b></p><h2><b>Total Base Pay Range - $<span>38,285.00 - $59,820.00 CAD Annual</span> </b></h2><p><b>Working Hours: Monday - Friday 08:00AM - 04:00PM PST</b></p><p></p><p>CUSTOMER SERVICE SUPPORT</p><p>• Serves as the main contact point for brokerage customers</p><p>• Reviews/qualifies paperwork for accuracy and completeness, and liaises with customers for any missing information</p><p>• Tracks shipments and processes documents for customs clearance efficiently to avoid storage charges</p><p>• Interacts with customer on status of shipments and resolves any issues that may arise. Arranges for delivery and pays fee as required.</p><p>• Provides technical support and information to customers, and redirects calls to supervisor when the scope of work exceeds basic brokerage knowledge</p><p>• Performs any other duties as advised by the Manager</p><p>• High School Diploma and minimum 2 years of college</p><p>• Minimum of 3 years of experience in Customer Service</p><p>• CCS designation is an asset</p><p>• Working knowledge of Microsoft Word, Excel, Outlook, AS 400 and office equipment (fax machine/ photocopiers/printers/scanners)</p><p>• Ability to fluently read, write and speak in French is considered a valuable asset and a competitive advantage</p><p>• Excellent communication skills both written &amp; verbal and should be capable of interacting with a wide range of customers and brokers</p><p></p><div><span><b>Key Responsibilities of the Role</b></span></div><div></div><div><span><b>CBO Support &amp; Client Set-up</b></span></div><div></div><ul><li><div><span>Handle all inbound customer inquiries on a day-to-day basis.</span></div></li><li><div><span>Support the Sales team in setting up brokerage accounts for both Non-Resident Importers and Resident Importers.   </span></div></li><li><div><span>Engage directly with clients to provide setup documents, explain requirements, and ensure documentation is completed accurately.</span></div></li><li><div><span>Coordinate with the ASU team and initiate account setup</span></div></li><li><div><span>Provide post-setup and post-sales support to customers.</span></div></li><li><div><span>Manage account maintenance activities, including entity changes, name changes, reactivations and address updates</span></div></li><li><div><span>Collect General Agency Agreements (GAA) to satisfy Regulatory requirements.</span></div></li><li><div><span>Set up Transportation accounts (eTrans &amp; Surface) and coordinate the onboarding process.</span></div></li><li><div><span>Monitor shared mailboxes and respond to customer inquiries related to clearance delays, billing disputes, and other general concerns</span></div></li><li><div><span>Perform all other tasks assigned by the Supervisor or Manager </span></div></li></ul><p></p><p></p><p><i><span>Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.</span></i></p><p><i><span>Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do. Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada.</span></i></p><p><i><span>FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</span></i><i><span> We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.</span></i><br /><i><span>Thank you for your interest; however only those applicants selected for an interview will be contacted</span></i><i><span>.</span></i><span> </span></p>