CUSTOMER SUCCESS MANAGER

<p><strong>About the Role</strong></p><p>Reporting to the Customer Success Team Lead, this is a strategic, relationship-driven role focused on driving customer engagement, product adoption, and sustainable revenue growth. You'll manage a portfolio of local and newly acquired high value customers, working cross-functionally with Sales, Service, Marketing, Analytics, and Strategy teams to deliver outstanding customer outcomes.</p><ul><li>Be a trusted advisor to customers by understanding their sourcing needs and delivering best-fit solutions that drive product adoption and long-term retention;</li><li>Manage a portfolio of existing and newly onboarded high-value&#xa0;accounts, including face-to-face and virtual account reviews and personalized onboarding for newly acquired global customers;</li><li>Build and maintain strong relationships with internal stakeholders across Sales, Operations, and Marketing — locally and across APAC;</li><li>Use data and insights to craft and execute quarterly engagement plans that influence behavioural change and drive measurable business outcomes; and</li><li>Identify opportunities for package upgrades and cross-product adoption to support sustainable revenue growth.</li></ul> <ul><li>Proven experience managing local and global customer relationships in a consultative, fast-paced environment — including face-to-face meetings, product walkthroughs, and virtual training;</li><li>Strong stakeholder management and communication skills, with the ability to influence and drive behavioural change across all channels;</li><li>Advanced Excel skills (pivot tables, XLOOKUP, VLOOKUP) and proficiency in MS Office applications;</li><li>A naturally positive, self-motivated, and customer-obsessed mindset — with the resilience and grit to go the extra mile; and</li><li>Experience with CRM tools (Salesforce preferred) and data visualization tools such as Tableau is an advantage.</li></ul> <p><em>We want to understand more about you beyond what's on your resume.</em></p><p><em>To help showcase your abilities, our hiring process begins with an&#xa0;</em><strong>Asia Commercial Skills Assessment</strong><em>, which is interactive online job preview that will simulate scenarios you'll likely face on the job.</em></p><p><em>Keep an eye on your inbox, including your junk and spam folders – and get ready to demonstrate why you can do this job like no one else!&#xa0;Successful candidates will then be invited to an interview.</em></p><ul></ul>