Customer Success Specialist - Fully Remote | Upto $50K/yr
About this role
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .
Position: Customer Success Engineer (LatAm)
Type: Contract
Compensation: $35,000–$50,000
Location: Remote
Commitment: Substantial overlap with Pacific Time (PT/PST)
Role Responsibilities
• Investigate talent-reported issues end-to-end. Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects. • Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior. • Triage with sound judgment. Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance. • Surface systemic patterns and product risks to engineering and product leadership. • Create clear documentation and runbooks to reduce repeat issues and improve resolution speed. • Communicate with precision, professionalism, and empathy.
Qualifications
Must-Have
• Ability to debug web applications. • Degree in Computer Science, Software Engineering , or a related technical field from a top-tier institution or prior experience at a high-growth technology startup. • Experience building modern web applications ( React , Node , Flask , Next.js , etc.). • 2–5 years of experience supporting customers on such web applications. • Comfortable with AI systems . Experience with LLMs , agents, or generative models. • Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents). • Ability to understand model outputs, failure modes, hallucinations, and feedback loops.
Preferred
• Familiarity with how modern AI APIs work ( OpenAI , Anthropic , etc.) or how agent frameworks ( LangChain , AutoGPT , etc.) function.
Application Process (Takes 20–30 mins to complete)
• Upload resume • AI interview based on your resume • Submit form
Resources & Support
• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome • For any help or support, reach out to: support@mercor.com
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.