Guest Service Agent

About you

You are the ultimate guests' champion with a keen eye for detail and a strong sense of reliability. Always polished and professional, you bring a dash of charisma to the team, easily communicating and connecting with others to create a positive, collaborative vibe that makes everything run smoothly.

You're a confident driver, holding an Australian Full driver's licence or probationary licence (P2) and have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria.

What you will be doing:

• Providing efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. • Attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction. • Maintain strict security procedures to ensure guest confidentiality and safety.

Our Hotel

The Novotel & ibis styles Melbourne Airport is a modern dual-branded property. With a total of 464 rooms - 248 in Novotel Melbourne Airport and 216 in ibis Styles Melbourne Airport, offering convenience and comfort for travellers and professionals alike.

Our guests can enjoy a selection of food & beverage venues: Boccata, meaning “mouthful” in Italian, celebrates the city’s migrant heritage and marries Italian favourites with local, contemporary touch. Amber State Taphouse & Kitchen is the ideal gathering place that celebrates the joy of getting together through the Aussie tradition of barbecue and beer – with craft beers on tap, wines, and cocktails. Small holdings featuring the classic Melbourne Cafe culture with a range of delightful baked pastry treats, gourmet breakfast dishes, superb sandwiches and specialty coffee.

In addition to our exceptional food and beverage venues, the Novotel & ibis styles Melbourne Airport features premier event spaces designed to accommodate everything from intimate meetings to grand receptions. Our elegant ballroom can host up to 480 guests for a cocktail-style event or 240 for a seated banquet and can be effortlessly divided into Ballroom 1, 2, and 3, providing flexible configurations to suit any occasion, whether it’s a conference, workshop, product launch, or celebration. For guests seeking a productive environment, Aerofoil, our premium co-working space, offers a stylish and comfortable setting ideal for catching up on work between flights, hosting important meetings, or staying connected on the go.

This is a village centre supporting the airport community as a place to gather and socialise for everyone who travels and works from the airport precinct.

What is in it for you?

• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face) • ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide. • Complimentary car parking. • Mental health and well-being support initiatives. • Access to our Employee Assistance Program.