STEWARD SUPERVISOR

Accor Hotels·Dallas, us

Full-timejunior

Job description

<ul><li>Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.</li><li>Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.</li><li>Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.</li><li>Maintain positive guest relations at all times.</li><li>Resolve guest complaints, ensuring guest satisfaction.</li><li>Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li><li>Ensure that assigned staff has reported to work; document any late or absent employees.</li><li>Coordinate breaks for assigned staff.</li><li>Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel.</li><li>Prepare and distribute assignments for Stewarding staff and review priorities.</li><li>Communicate additions or changes to the assignment sheets as they arise throughout the shift.</li><li>Identify situations, which compromise the department's standards and delegate the resolutions of the situations.</li><li>Check supply levels in storage closets.  Complete requisition for additional supplies needed and submit to manager.</li><li>Inspect cleanliness and organization of storage areas.  Assign designated personnel to rectify any deficiencies.</li><li>Check workstations for proper supplies, organization, cleanliness and mechanical problems.  Instruct designated personnel to correct deficiencies.</li><li>Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications.</li><li>Monitor and maintain designated par levels of operating equipment.</li><li>Monitor all work areas for compliance with State Health regulations and Hotel requirements; follow through on any violation.</li><li>Monitor and ensure that all temperature and chemical solution requirements are met with regard to dishwashing, pot washing and storage.</li><li>Monitor and maintain pest control requirements in accordance with Hotel standards.</li><li>Coordinate and assist with Banquet function requirements as assigned.</li><li>Assist Stewarding staff with their job functions where needed to ensure optimum cleanliness and service standards.</li><li>Provide feedback to Executive Steward on the staff’s performance. </li><li>Assist in the maintaining of complete records on Attendance Calendars of attendance and any performance and disciplinary conversations with staff.</li><li>Complete work orders for maintenance repairs and submit to Royal Service.  Contact Engineering directly for urgent repairs.</li><li>Accommodate requests for additional wares expediently and courteously.  Follow up on delivery of all such items.</li><li>Provide feedback on staff performance to manager.  Report disciplinary problems to manager and participate in the counseling of employees.</li><li>Respond to all pages by beeper promptly.</li><li>Document pertinent information in department log book.</li><li>Ensure all staff assignments are completed before staff signs out.</li><li>Complete all paperwork and closing duties before leaving.  Review status of assignments and any follow-up action with manager and/or on-coming supervisor.</li></ul> <ul><li>2 years experience in food service janitorial position.</li><li>Previous supervisory experience.</li><li>Knowledge of proper cleaning techniques, requirements and use of equipment/machinery.</li><li>Knowledge of proper chemical handling.</li><li>High school graduate or equivalent vocational training certificate.</li><li>Ability to communicate in English, both verbal and non-verbal.</li><li>Provide legible communication and direction.</li><li>Compute basic arithmetic.</li><li>Ability to:<ul><li>satisfactorily communicate in English with management and co-workers to their understanding.</li><li>enforce hotel’s standards, policies and procedures with assigned staff.</li><li>prioritize and organize work assignments, delegate work.</li><li>direct performance of assigned staff and follow up with corrections where needed.</li><li>motivate assigned staff and maintain a cohesive team.</li><li>ascertain staff training needs and provide such training.</li><li>be a clear thinker in pressure situations and exercise good judgements.</li><li>focus attention on details.</li><li>operate designated machinery.</li><li>remain extremely alert while operating machinery.</li><li>ensure security of storage room access and hotel property.</li><li>work without direct supervision.</li></ul></li></ul>PHYSICAL ABILITIES<ul><li>Exert physical effort in transporting chemicals, Queen Mary’s, palette jack, pots and pans (50-150 pounds) throughout the hotel.</li><li>Endure various physical movements throughout the work areas.</li><li>Reach 1-2 feet.</li><li>Remain in stationary position for 2-3 hours throughout work shift.</li><li>Satisfactorily communicate with guests, management and co-workers to their understanding</li></ul> What’s in it for You?<ul><li>Competitive Total Compensation Package: Overtime eligible, Department incentive programs</li><li>Generous Paid Time Off: Enjoy a healthy work-life balance with our paid time off policy.</li><li>Comprehensive Health Coverage: Access Medical, Dental, and Vision Insurance to keep you and your family healthy.</li><li>401K Plan: Secure your future with our competitive 401K retirement savings plan.</li><li>Complimentary Shift Meal: Savor delicious meals on us during your shifts!</li><li>Exclusive Employee Benefit Card: Unlock discounted room rates at Accor hotels worldwide, making travel more affordable.</li><li>Professional Development: Enhance your skills with learning programs through our Academy, tailored for your growth.</li><li>Make a Positive Impact: Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change.</li><li>Career Advancement Opportunities: Take your career to new heights with opportunities for national and international promotions.</li></ul>