IMPLEMENTATION CONSULTANT

Main responsibilities • Deliver remote training sessions to new and existing customers • Manage multiple implementation projects from planning through to go-live • Understand customer processes and recommend effective system workflows • Collaborate with Technical, Onboarding, and Customer Success teams to coordinate customer requirements • Support customers during go-live and adoption phases • Maintain expertise in new product features and industry best practices • Contribute to internal knowledge sharing and training initiatives • Ensure a high standard of customer service, training delivery, and project administration Requirements • Excellent written and spoken English communication skills • Experience delivering software training or implementation services • Strong communication and presentation skills • Experience analysing business processes and translating them into training or implementation plans • Ability to manage multiple projects and stakeholders simultaneously • Customer-focused with excellent organisational skills