Product Manager Service
About this role
<p>You will take ownership of the service portfolio strategy and lifecycle management for the FDV business unit.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Installed Base Analytics & Business Insights</strong>: Analyze installed base data to identify trends, opportunities, and gaps that support portfolio decisions, service strategies, targeted campaigns, and product development.</li><li><strong>Service Strategy Facilitation</strong>: Facilitate and support the service strategy process for the FDV business unit, ensuring alignment between market needs, installed base opportunities, business goals, and functional roadmaps.</li><li><strong>Portfolio Ownership & Lifecycle Management</strong>: Own the service portfolio from concept to launch to retirement, including value proposition definition, business case development, lifecycle planning, performance monitoring, and rationalization.</li><li><strong>Service Product, Solution & Campaign Launches</strong>: Lead the development and launch of new service products, solutions, and commercial campaigns, ensuring successful go-to-market execution in collaboration with sales, service, and marketing teams.</li><li><strong>Voice of Customer</strong>: Gather and translate customer needs, pain points, and feedback obtained through direct customer interactions into actionable portfolio improvements, innovation priorities, and service concepts.</li><li><strong>R&D Roadmap Input</strong>: Define and prioritize service-related development needs and translate them into clear requirements for the R&D roadmap, ensuring future offerings support customer needs and strategic priorities.</li><li><strong>Market Intelligence & Competitive Insights</strong>: Monitor market developments, customer trends, industry dynamics, and competitor activities, and use these insights as input for portfolio management and strategic decision-making.</li><li><strong>Cross-Functional Collaboration</strong>: Work closely with after-sales, sales, technical support, field service, R&D, and marketing to ensure alignment on service portfolio priorities, launches, communication, and execution.</li><li><strong>Marketing & Commercial Enablement</strong>: Collaborate with marketing on events, campaigns, communication materials, and value messaging to support portfolio visibility, customer engagement, and sales effectiveness.</li><li><strong>Portfolio Performance Management</strong>: Track portfolio performance, adoption, profitability, and customer impact, using data-driven insights to optimize offerings and improve commercial success.</li></ul><p> </p>
<ul><li>Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Business Administration, or related field.</li><li>5+ years of experience in product management, service portfolio management, aftermarket management, or a related commercial/technical role in industrial equipment or packaging machinery.</li><li>Strong understanding of service business models, installed base management, and lifecycle management.</li><li>Experience translating customer needs and market insights into successful products, solutions, or services.</li><li>Strong analytical skills, with the ability to use installed base and market data to drive decisions and identify growth opportunities.</li><li>Experience in cross-functional collaboration with service, sales, R&D, and marketing teams.</li><li>Ability to manage multiple initiatives and stakeholders in an international environment.</li><li>Strong communication and presentation skills in English; German is a plus.</li><li>Willingness to travel for customer visits, market analysis, and internal collaboration.</li></ul>
<ul><li>Flexible working hours, a fitness subscription, a bicycle plan, and a profit-sharing scheme.</li><li>A great, collegial work atmosphere with enthusiastic and professional colleagues.</li><li>A substantial amount of responsibility and autonomy in your role.</li><li>A wonderful on-site canteen in Weert, located in a recently renovated building.</li></ul>