Associate Staff Consultant(PRODUCT-OWNER)

<p>Location: Shanghai, China Employment Type: Full-Time</p><p>Seeking a Product Owner to own and evolve core hotel business systems across global properties.</p><p>You will act as the critical bridge between hotel operations, regional business stakeholders, and agile engineering teams, translating hospitality business needs into clear, prioritized product requirements.</p><p>This role drives the roadmap, backlog, and value delivery for systems that power daily hotel operations, guest experiences, and revenue performance.</p><p>Key Responsibilities</p><p>1. Product Vision &amp; Roadmap</p><p>- Define, communicate, and execute the product vision, strategy, and multi-year roadmap for hotel business systems, aligned with global business goals, guest experience priorities, and operational efficiency targets.</p><p>- Collaborate with hotel operations leaders, regional directors, finance, revenue management, and IT stakeholders to align on OKRs, resolve conflicts, and ensure roadmap transparency.</p><p>- Continuously evaluate market trends, emerging hospitality tech (e.g., cloud PMS, contactless services), and competitor offerings to drive product innovation, working with engineering team.</p><p>2. Backlog &amp; Requirements Management</p><p>- Own, groom, and prioritize the product backlog (epics, features, user stories, bugs) based on business value, guest impact, technical feasibility, etc. - Translate complex hotel business needs into clear user stories, acceptance criteria, use cases, and workflow diagrams for engineering teams.</p><p>- Maintain backlog hygiene: remove obsolete items, refine estimates, and align sprint priorities with team capacity.</p><p>3. Agile Delivery &amp; Cross-Functional Leadership</p><p>- Lead core agile ceremonies: sprint planning, backlog refinement, daily standups, sprint review, and retrospective; ensure alignment between business expectations and technical execution.</p><p>- Partner closely with engineering, UX/UI, QA, DevOps, and third-party vendors (e.g., Opera, Oracle) to deliver high-quality, scalable system increments on time.</p><p>- Validate user acceptance testing (UAT), sign off on production releases, and coordinate post-launch support for critical business systems.</p><p>- Manage dependencies across global teams, regional markets, and interconnected systems (e.g., PMS ? CRM ? Loyalty ? Finance).</p><p>4. Stakeholder Management &amp; Guest Advocacy</p><p>- Serve as the primary business contact for hotel operations, regional leadership, and corporate stakeholders; communicate roadmap progress, risks, and mitigation plans clearly.</p><p>- Gather feedback from hotel staff (front desk, management, back office) and guests; analyze system usage data, support tickets, and operational pain points to drive data-driven prioritization.</p><p>- Champion guest-centric design and operational efficiency in all product decisions; balance short-term fixes with long-term strategic enhancements.</p><p>5. Compliance &amp; Quality Assurance</p><p>- Ensure all system changes comply with global security, data privacy (GDPR, CCPA), and brand standards.</p><p>- Collaborate with the QA team to define test scenarios, validate system integrations, and resolve defects in a timely manner. Required Qualifications Education</p><p>- Bachelor's degree in Computer Science, Information Systems, Business Administration, Hospitality Management, or a related field; or equivalent professional experience.</p><p>Professional Experience</p><p>- 5+ years of progressive experience as a Product Owner/Product Manager delivering enterprise software, preferably in the hospitality, hotel, or travel industry.</p><p>- Proven track record managing hotel business systems (PMS, POS, CRM, loyalty, back-office) or similar property management platforms.</p><p>- Deep hands-on experience with Agile/Scrum methodologies and tools (Jira, Confluence, Trello);</p><p>- Strong understanding of system integrations, APIs, cloud platforms (AWS/AliCloud), and enterprise software delivery lifecycles.</p><p>- Excellent stakeholder management skills with the ability to influence and align cross-functional, global teams at all levels.</p><p>Technical &amp; Soft Skills</p><p>- Exceptional written and verbal English communication skills; fluent Mandarin is required for this role.</p><p>- Ability to translate complex business requirements into technical specifications and user stories with precise acceptance criteria.</p><p>- Strong analytical, problem-solving, and prioritization skills; comfortable working in ambiguous, fast-paced environments with competing priorities.</p><p>- Guest-obsessed mindset with a focus on operational efficiency and user experience. - Proficient in Microsoft Office, Jira, Confluence, and product analytics/BI tools (e.g., Tableau, Power BI).</p><p>Preferred Qualifications</p><p>- CSPO (Certified Scrum Product Owner) or equivalent Agile certification.</p><p>- Direct experience with Opera Cloud, Oracle EPM/PPM solutions.</p><p>- Experience working in global, matrixed organizations with remote and cross-regional teams.</p><p>- Knowledge of hospitality industry standards (e.g., PCI DSS, data privacy regulations, hotel operational workflows). not a must but a plus: certified PO (CPO, CSPO, PSPO)</p>