HOSPITALITY ASSISTANT

Role: Night Concierge Reports to: Hospitality Manager Working hours: 7pm to midnight Employment Type: Part-time 20 hours About Loveday Loveday is the UK’s leading provider of luxury senior living and care. We are proud to combine world-class hospitality with exceptional clinical expertise, creating residences that not only feel like five-star hotels but also deliver truly personalised support. Our residences in Kensington, Belgravia, Abbey Road are designed with elegance, comfort, and dignity at their core. What makes Loveday unique is our commitment to both excellence and innovation. Joining Loveday means becoming part of a dedicated, professional and passionate team who share the same goal, to deliver the very best in care and hospitality for our members and their families. Purpose of the Role To deliver a truly personal and seamless service experience for our members and their families, creating moments of warmth, individuality and excellence at every opportunity. This role is central to maintaining Loveday Belgravia’s reputation as London’s most exclusive senior members’ club, ensuring that each interaction reflects our commitment to five-star hospitality and care beyond compare. As Night concierge, you will play a vital role in creating a positive first impression of our home. You will provide a professional and friendly welcome to members, families, visitors, care professionals, and suppliers while supporting the smooth day-to-day administration of the home. The ideal candidate will possess excellent communication skills, exceptional customer service standards, and the ability to manage multiple tasks in a busy environment while maintaining confidentiality and professionalism. Rewards Package • Paid breaks • Company pension plan • Health Care Cash Plan • Access to Wagestream platform • Access to Perkbox, discounts platform • Opportunities for Training & Development • Access to our Employee Assistance Programme • Discretionary bonus • Employee Recognition Programmes • Death in Service benefit • Employee Referral Scheme Responsibilities and Contribution • Assisting with front of house duties including arrivals, departures and billing, ensuring an elegant and professional welcome at all times. • Answer and direct telephone calls promptly and efficiently. • Manage visitor sign-in procedures and maintain security protocols. • Maintain a professional and immaculate reception area at all times. • Support hospitality in the reception area. • Support wider events, celebrations and family visits in collaboration with the Lifestyle and Hospitality teams. • Manage incoming and outgoing mail, parcels, and deliveries. • Support the hospitality management team with administrative tasks, data entry, filing, and document preparation. • Order and monitor office supplies and reception materials. • Assist with maintaining electronic and paper-based records • Communicate messages accurately and promptly to relevant departments. • Adhere to GDPR and confidentiality requirements at all times. • Follow all health and safety, safeguarding, and security procedures. • Ensure visitor and contractor records are maintained in accordance with company policies. Assist with the collection and clearing of meal trays from member rooms and communal dining areas, ensuring a clean, safe, and hygienic environment at all times. • Prepare hospitality requirements for the following day, including setting up dining areas, organising equipment, arranging refreshments, and ensuring all supplies are stocked and readily available. • Assist in the preparation and presentation of hospitality services for meetings, events, functions, and resident activities, ensuring a high standard of customer service. • Ensure all hospitality areas are clean, organised, and appropriately prepared to meet operational requirements and enhance the dining experience. Eligibility In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Working variable hours (on a rota basis) to suit business needs, including evenings and weekends. The ideal candidate will be punctual, hardworking and quick to learn, with a high attention to detail. Excellent communication skills and an outgoing personality and a positive work ethic is ideal for this role as well as good physical stamina & mobility.