TECHNICAL SUPPORT SPECIALIST – SHIFT OPERATIONS AND MONITORING

Join the best bank to work for in Bulgaria* Who we are: Do you want to join a well-established bank with a start-up culture? No, we’re not joking! We, at tbi , have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that? It's all about our people . Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 70% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say. Do you want to play a key role in our unique success story? If you are technically minded, have strong problem-solving and communication skills, and are interested in developing your career in IT Operations, If so we're looking for a Technical Support Specialist – Shift Operations and Monitoring to join our team on the journey to success! What You’ll do: • Monitor security alerts and channels, escalating and coordinating with the Information Security team as required • Provide technical support to Bank employees and perform initial troubleshooting of hardware, software, network and communication issues. • Monitor IT systems, services, infrastructure and business-critical processes, including core banking and payment systems. • Monitor alerts and dashboards, perform initial checks and respond to service interruptions or deviations. • Register, track and document IT requests and incidents, including timely escalation to the relevant IT teams or external providers. • Support Incident Management activities and follow established escalation procedures. • Perform designated End-of-Day (EOD) procedures and control activities. • Ensure proper shift handover and follow-up of active incidents and outstanding tasks. • Work in accordance with the Bank's information security requirements, internal procedures and operational standards.