Reservation Agent

• Respond to customer enquiries and reservation requests via phone, email, and messages • Assist guests in selecting the best options to suit their preferences and needs • Accurately input and maintain reservation details in our system • Inform guests about hotel services, current promotions, and special packages • Modify or cancel reservations as required, ensuring guest satisfaction • Work closely with the Front Office and Sales teams to deliver seamless service • Handle guest concerns or complaints in a courteous and solution-focused manner • Keep accurate and organized records of customer interactions and bookings • Follow company procedures and policies relating to reservations and payments • Excellent verbal and written communication skills, with a friendly and empathetic demeanor • Proficiency in reservation management systems and general computer skills • Strong problem-solving abilities and attention to detail • Demonstrated ability to multi-task and remain calm under pressure • Cultural sensitivity and awareness, with a customer-focused mindset • Fluency in English required; • In-depth knowledge of luxury hospitality standards and practices • Flexibility to work various shifts, as required

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.