Customer Service Associate - Leddy Arena

burlingtonvt·1199 North Avenue, Burlington, VT 05408, United States

Regular Full Time Non Exemptmid28.08–31.28 / hour · currency unspecified

About this role

This position is responsible for the coordination of facility operations via engagement of arena patrons, staff and the public as well as providing Customer Service to the for the Parks, Recreation and Waterfront Department. Exercise independent judgment in coordinating daily arena operations. In addition, this position is responsible for overseeing reception, facility financial and administrative services at Leddy Park Arena and to internal staff, plus support to the Waterfront Division This position is the CivicRec software specialist for the department. Union Affiliation: American Federation of State County and Municipal Employees (AFSCME) Pay Grade 14: $28.08 - 31.28 Hourly Remote Tier 1: Zero (0) days remote/month

<ul style="margin-bottom: 3pt;"><li>Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.</li><li>Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.</li><li>High school diploma or equivalent and two (2) years’ of experience in an administrative environment with an emphasis in customer service required.</li><li>One or more years in Parks and Recreation field preferred.</li><li>Knowledge of ice skating facilities operations preferred.</li><li>Must be able to work independently and as part of the customer service team in a fast paced, complex, detail-oriented office environment that features many repetitive tasks and deadlines.</li><li>Ability to handle multiple tasks simultaneously, work under pressure, and adhere to schedules required. </li><li>Ability to interact professionally and respectfully with co-workers, members of the public, and elected officials, in person, by telephone and through email. Must provide customers with prompt, professional and courteous service.</li><li>Must be able to operate standard and computerized office equipment.</li><li>Must be able to occasionally work overtime, nights and weekends.</li><li>Ability to work in an outside environment in all weather conditions. </li><li>Ability to obtain and maintain a valid State driver’s license.</li><li>Experience entering and generating reports in recreational and facility maintenance software programs preferred. </li><li>Ability to operate in a Windows based operating environment using word-processing, spreadsheets and specialized database software required.</li><li>Ability to handle numerous phone calls and multi-task in a busy office environment.</li><li>Ability to handle large sums of money.</li><li>Ability to communicate effectively both orally and in writing.</li><li>Ability to provide courteous and professional customer service.</li><li>Regular attendance is necessary and is essential to meeting the expectations of the job functions.</li><li>Ability to understand and comply with City standards, safety rules and personnel policies.</li></ul>

Promoting a culture that reveres diversity and equityThe City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services.In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.Applications for our employment opportunities are only accepted online through our<a href="https://www.governmentjobs.com/careers/burlingtonvt" target="_blank" style="text-decoration: underline; color: inherit; font-style: normal; font-weight: 400; text-indent: 0; text-align: left">Government Jobs</a> website.For accessibility information or alternative formats, please contact Human Resources Department at <a target="_blank" style="text-decoration: underline; color: inherit; font-style: normal; font-weight: 400; text-indent: 0; text-align: left">802-540-2505</a> or <a target="_blank" style="text-decoration: underline; color: inherit; font-style: normal; font-weight: 400; text-indent: 0; text-align: left">careers@burlingtonvt.gov</a>.