TRANSPORTATION LOGISTICS OPERATOR- BILINGUAL (KOREAN/ ENGLISH)

<ul><li>Coordinate and schedule delivery appointments for major retail customers, including Walmart, Sam’s Club, Target, Costco, Amazon, and BJ’s.</li><li>Communicate with customers, carriers, internal transportation teams regarding shipments and delivery schedules.</li><li>Request, confirm, and update delivery appointments through customer portals.</li><li>Monitor shipment status and follow up on late, delayed, refused, or rescheduled deliveries.</li><li>Prepare and review appointment confirmations.</li><li>Track inbound and outbound shipments and provide customers with accurate ETAs.</li><li>Resolve delivery issues, appointment conflicts, shortages, damages, and other customer concerns.</li><li>Enter and maintain accurate shipment and customer information in the internal system</li><li>Respond to customer emails and phone calls professionally and promptly.</li><li>Escalate urgent transportation or customer issues to the appropriate departments.</li><li>Maintain daily shipment reports, appointment schedules, and tracking spreadsheets.</li><li>Follow up with carriers to ensure appointments are met and deliveries are completed.</li><li>Build strong relationships with key customers and transportation partners.</li><li>Support the logistics team with daily operational tasks<p>&#xa0;</p></li></ul> <ul><li>Strong communication and customer service skills</li><li><strong>Fluent in English/Korean (1member), English/Spanish Bilingual (1member)</strong></li><li>Excellent organization and time management</li><li>Attention to detail and accuracy</li><li>Shipment tracking and appointment scheduling</li><li>Problem solving and issue resolution</li><li>Strong follow up and multitasking abilities</li><li>Proficient in Microsoft Excel, Outlook, and Word</li><li>Ability to work in a fast paced environment<p>&#xa0;</p></li></ul><p>Requirements</p><ul><li>High school diploma or equivalent</li><li>3– 6 years of experience in logistics, transportation and customer services preferred</li><li>Experience scheduling delivery appointments preferred</li><li>Familiarity with retail customer portals such as Walmart, Target, Costco, Amazon, Sam’s Club, or BJ’s</li><li>Experience working with carriers, customers, and internal teams</li><li>Ability to manage multiple shipments and meet deadlines</li><li>Strong written and verbal communication skills</li></ul> <p>All your information will be kept confidential according to EEO guidelines.</p>