Customer Success Manager
About this role
Customer Success Manager
📍 Location: We operate a hybrid model with 2 days at our fabulous offices in Leuven and Sint-Truiden. 📅 Start Date: TBD 💼 Package: Competitive salary, company car 🚗, 20 holiday days + 12 ADV days 🌴, Top level of Alan health cover, hospitalisation and group insurance, cafeteria plan, mobile subscription 📱, net allowance plus meal vouchers and Eco Cheques 🧾
About the role
Why would you think about joining InTouch? Because here, you won’t just support customers, you’ll empower cities to move faster and smarter. 🌍 As Customer Success Manager , you’ll be the bridge between our innovative SaaS solutions and the cities, municipalities, or policezones You’ll bring our InTouch software to life for clients, guiding them through setup and configuration, and making sure their experience is smooth, engaging, and impactful from day one. We make roads save, our mission is to keep cities moving, citizens happy, and mobility friction-free. At InTouch, you’ll join a passionate team that believes in collaboration, trust, and a good dose of humor. Let’s make impact together. ✨
What you’ll be doing
💻 Lead successful projects. You'll take the lead in projects, rolling out and configuring our InTouch software for new clients, making sure their onboarding experience is smooth, engaging, and built on trust.
💬 Train Provide training sessions that make customers feel confident and capable.
⚙️ Turn challenges into solutions. You’ll master our product inside out and translate customer challenges into smart, hands-on solutions. You’ll build and configure setups that create real impact, satisfaction, and long-term partnerships with our clients.
🤝 Build strong relationships. You’ll stay closely connected with clients, offering proactive support and ensuring they always feel guided, valued, and heard.
💬 Be the customer’s voice. You’ll represent our clients within InTouch, gathering feedback, sharing insights, and working with teams to make our products and services even better every day.
📈 Spot opportunities — Identify upsell potential and help clients scale their use of our solutions.