Dutch Customer Support in Lisbon

Take Your Customer Service Career to the Next Level!

Do you enjoy helping people and making every customer interaction a positive one? Join a dynamic international team as a Customer Specialist and become a key part of delivering excellent customer experiences.

Role Overview:

As a Customer Specialist , you will be the first point of contact for customers, providing professional, personalized support across a variety of topics, including inquiries, orders, accounts, products, services, and general requests.

Through phone, email, chat, and digital channels , you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.

Key Responsibilities:

• Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels. • Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services. • Understand customer needs and provide accurate, clear, and relevant information. • Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach. • Support customers in navigating processes, platforms, products, and services. • Accurately record customer interactions, requests, and resolutions in internal systems. • Work closely with internal teams to ensure issues are resolved quickly and effectively. • Identify recurring customer concerns and provide feedback to help improve processes and service quality. • Stay up to date with company products, services, policies, and procedures through ongoing training.

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level) • Eligibility: EU citizenship or valid Portuguese residency card • Skills: Strong analytical, creative, and communication abilities • Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions • Meal Allowance : Enjoy a meal allowance to keep you energised during working hours • Health and Life Insurance : Benefit from comprehensive coverage to support your well-being. • Relocation Package : Receive support if relocating to ensure a smooth transition • Onsite Work: Engage and grow in a collaborative office environment

Ready to take on this exciting opportunity? Apply today, and let’s connect!