Customer Service Specialist - Fixed Term Contract

<p>Love turning a customer’s day around? Ready to bring your high-energy customer service skills to a fast-paced, modern call centre environment? DPD the UK’s most sustainable delivery company is looking for clear communicators to join our high-performing, friendly team!</p><p>With a turnover nearly £2 billion, we offer job security, continuous career progression, and an inclusive culture where you truly belong.</p><p>Your Role on the Frontline as our Call Centre Customer Service Specialist, you’ll be the voice of DPD, taking ownership of incoming customer calls and resolving issues head-on.</p><ul><li>Answer call queries regarding package delivery status, tracking, and collection needs with speed and empathy.</li><li>Identify underlying issues quickly and take complete accountability to resolve complaints on the first call.</li><li>Maintain key contact centre metrics including Average Handling Time, Response Times, Quality &amp; Compliance, and Right 1st Time Resolution.</li><li>Liaise internally across departments to ensure seamless service for every customer.</li></ul>

<p>What You Bring to the Team</p><ul><li>Proven background in a fast-paced contact centre or inbound customer service environment ideally.</li><li>Confident, warm telephone manner with outstanding listening skills to build quick rapport.</li><li>Ability to thrive under pressure while staying polite, professional, and patient.</li><li>Demonstrate high levels of self-motivation and initiative to effectively problem solve.&#xa0;</li><li>Tech-savvy with experience navigating software like Salesforce, Microsoft Office, and Google Workspace.</li><li>Alignment with our core DNA: Passion, Respect, Honesty, Flexibility, Caring, and Accountability.</li></ul>

<ul></ul><p><strong>About our Benefits</strong></p><p>We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…</p><ul><li>Holiday trading</li><li>Enhanced maternity and paternity package&#xa0;</li><li>Free life assurance of 4 x salary on joining the pension scheme</li><li>Vitality at Work</li><li>Free On Site Parking&#xa0;</li><li>Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping</li><li>Milestone Days off to celebrate with your family and friends&#xa0;</li><li>For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses</li></ul><p>Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.&#xa0;</p><p>If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today</p>