General Manager

<div class="content-intro"><p>Ready to build a high-energy career where every day is different? Join our<strong> Field Sales &amp; Service Team</strong> and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on <strong>integrity, accountability, and investing in people</strong>.</p></div><p><strong>Position</strong>: General Manager</p> <p><strong>Location:</strong><strong> </strong>Grand Rapids, MI</p> <p><strong>Pay Range:</strong> $75,000- $85,000 <br><br></p> <p><strong>Key Responsibilities:</strong></p> <p>Leadership and Strategic Planning:</p> <ul> <li>Provide strategic direction and leadership to the organization in alignment with the company's mission, vision, and values.</li> <li>Develop and implement strategic plans, policies, and initiatives to drive business growth, profitability, and sustainability.</li> </ul> <p>Operations Management:</p> <ul> <li>Oversee day-to-day operations, including logistics, fleet management, scheduling, and customer service, to ensure operational efficiency and excellence.</li> <li>Optimize processes, workflows, and procedures to improve productivity, quality, and customer satisfaction.</li> </ul> <p>Team Leadership and Development:</p> <ul> <li>Train, mentor, and lead a high-performing team of front line teammates to deliver exceptional results and customer experiences.</li> <li>Foster a culture of collaboration, accountability, continuous learning, and professional development within the organization.</li> </ul> <p>Customer Relationship Management:</p> <ul> <li>Address customer concerns, feedback, and inquiries in a timely and effective manner.</li> </ul> <p>Compliance and Risk Management:</p> <ul> <li>Ensure compliance with regulatory requirements, safety standards, and company policies to mitigate risks and liabilities.</li> </ul> <p>Business Development and Expansion:</p> <ul> <li>Develop and execute marketing strategies, promotional campaigns, and sales initiatives to attract and retain customers.</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).</li> <li>Proven experience in a leadership role, preferably in the waste management, logistics, or service industry.</li> <li>Strong business acumen, strategic thinking, and decision-making skills.</li> <li>Demonstrated ability to lead and inspire teams, drive results, and foster a culture of innovation and continuous improvement.</li> </ul> <p><strong>Why Choose Southwind:</strong> At Southwind, we empower our team to lead with creativity and impact. Joining Southwind means being part of a company that values integrity, collaboration, and continuous improvement. Together, we strive for excellence and have been recognized for our award-winning culture as "Best Places to Work" and "Fast 50 Company". Join us on our journey to shape the future of home services.</p> <p> </p> <p><em>This job description outlines the key responsibilities, qualifications, and skills required for the General Manager position at Southwind, the owners of 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.</em></p> <p> </p> <p><em>Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran-friendly employer.</em></p><div class="content-conclusion"><p>Southwind encourages team members to lead with innovation and purpose. We're a company built on<strong> integrity, teamwork, and ongoing development.</strong> Join us and help redefine home services.<strong> Apply Now!</strong></p></div>