Agent Shops and Stations (Leeds, On-site)

Flix·Leeds, Leeds

mid

About this role

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. We're looking for motivated and driven Agent Shops and Stations (Leeds, on-site) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. About the Role <ul> <li style="line-height: 1.4; font-size: 12pt;">Customer support at Leeds Station: Represent FlixBus on the ground, assist passengers with ticketing queries, provide journey updates, and ensure a smooth start to every trip</li> <li style="font-size: 12pt;">Driver and departure coordination: Support drivers with check‑ins, ticket checks, and pre‑departure quality and roadworthiness inspections</li> <li style="font-size: 12pt;">Operational communication: Act as the local voice for FlixBus, keeping customers informed of live operational changes and updates</li> <li style="font-size: 12pt;">Station partner collaboration: Coordinate live departures and maintain strong relationships with West Yorkshire Combined Authority and station teams</li> <li style="font-size: 12pt;">Incident and disruption handling: Manage delays, cancellations, and unexpected situations to keep journeys moving with minimal network impact</li> <li style="font-size: 12pt;">Health & safety Compliance: Uphold FlixBus safety standards and Leeds Bus Station rules, oversee safe vehicle and passenger movement, and ensure hazards, incidents, and near‑misses are proactively escalated</li> <li style="font-size: 12pt;">Passenger flow monitoring: Maintain safe pedestrian flow on stands and concourses, ensuring passengers remain clear of manoeuvring vehicles</li> </ul> 📍 Note that we provide flexibility through a rota including shifts from Monday to Sunday between 06:00 and 00:00! About You <ul> <li data-renderer-start-pos="10944">Love providing great customer service, have experience in customer-facing roles and excellent communication skills </li> <li data-renderer-start-pos="10944">You are proactive, motivated, autonomous and have a desire to grow with a business </li> <li data-renderer-start-pos="10944">You thrive in high pressure, fast moving and dynamic environments </li> <li data-renderer-start-pos="10944">You can prioritise key tasks and make quick decisions, sometimes on limited information </li> <li data-renderer-start-pos="10944">Have the ability to deal with difficult situations whilst remaining professional at all times </li> <li data-renderer-start-pos="10944">You have a strong awareness of health & safety in a busy operational environment and act to keep people safe </li> <li data-renderer-start-pos="10944">You are comfortable working independently, as the role may involve periods of lone working, and you follow lone-working and health & safety procedures at all times </li> </ul> We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! What We Offer <ul> <li data-renderer-start-pos="11445">Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. </li> <li data-renderer-start-pos="11742">Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. </li> <li data-renderer-start-pos="11877">Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. </li> <li data-renderer-start-pos="12004">Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. </li> </ul> To view more local benefits specific to each office location, please check out this link: <a href="https://flix.careers/locations/">Locations - Flix Career</a> <hr> Why Join Flix? At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you! <iframe src="https://www.youtube.com/embed/YlHz7TiiRAw" width="560" height="314"></iframe>