CID Data Entry Agent

<p>Being a Novotel &amp; Adagio Heartist is passionate about his profession and has the desire to satisfy customers, is proud of the brand and its mindset:&#xa0;As a CID Data Entry Agent, your main responsivity will be to update the guest's information in CID system.</p><ul><li>Update promptly (within two hours from guest arrival or departure) all guest information in the CID system (check in and check out) in the online system of the Novotel &amp; Adagio simultaneously.</li><li>Follow all relevant Front Office procedures linked to the CID system</li><li>Inform promptly the Manager or Supervisor whenever there are issues either with the system or with the data collected by the reception team</li><li>Maintain the CID log book every shift reporting the system status, count and any issues needs to be handed over or followed up</li><li>Ensure that all guest documentations are available and up-to-date</li><li>&#xa0;Helps encourage guest loyalty by developing friendly, personalized relationships</li><li>Ensures that administrative procedures never take priority over guest relations</li><li>Anticipates guests' needs and takes them into consideration</li><li>Deals swiftly, efficiently and sensitively to guest complaints and follows through by passing on the information to the respective department or Guest Services team</li><li>Conveys the brand and hotel image through his/her irreproachable attitude</li><li>Maintain an up to date knowledge of the hotel and local services</li><li>Report for duty punctually wearing the correct uniform and name tag</li><li>&#xa0;Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards</li><li>Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety</li><li>Comply with local legislation as required</li><li>Respond to any changes in the department as dictated by the needs of the hotel</li><li>Attend training and meetings as and when required</li></ul>

<p>• Good interpersonal skills, guest oriented and service minded<br> • Team spirit<br> • Service focused personality is essential<br> • Good presentation and confident speaking skills<br> • Prior experience working with CID or a related system<br> • Fluent in English &amp; Arabic</p>

<p>Our commitment to Diversity &amp; Inclusion:<br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p>