Demand Planning Team Leader
About this role
• Manage the planning team • Create RMA and POC forecasts and analysis • Monitor RMA & POC activity • Hands on management of day to day activity • Stocking and shipment optimization • Own advanced planning process • Lead complex projects: Process optimization, customer service and data improvement • KPI ownership: Missed SLA, Cost Per Ticket • Professional Microsoft Knowledge (Excel, Word, PPT and others) • BA/BSc in Logistics/Industrial Engineering • 2-3 Years of experience as a planning team leader in supply chain in a global organization • RMA experience – Advantage • Proven experience in service management to customers: SLA, Response time, event analysis followed by corrective actions • Good analytical skills • Excellent service approach • English – as mother tongue