Sr. Operations Manager

Job Description – Sr. Operations Manager

Company: CORE Coffee & Roastery Department: Operations Position: Senior Operations Manager Location: Riyadh, Saudi Arabia

Key Responsibilities

• Operations Management • Oversee daily operations across multiple CORE Coffee & Roastery locations. • Ensure all branches consistently follow company SOPs, operational standards, and service procedures. • Monitor store performance and implement corrective actions where required. • Conduct regular branch visits, operational audits, and performance reviews. • Sales & Business Performance • Drive sales, revenue, profitability, and overall business growth across assigned locations. • Analyze branch KPIs including sales, average transaction value, labor cost, food cost, wastage, and customer satisfaction. • Develop and execute action plans to improve underperforming branches. • Support new store openings, expansions, and operational development initiatives. • People & Leadership • Lead, coach, and develop Store Managers and operational teams. • Ensure effective manpower planning, scheduling, productivity, and staff deployment. • Identify training needs and coordinate with HR/Training teams to improve employee performance. • Build a strong service-oriented culture and maintain high employee engagement. • Coffee & Product Quality • Maintain consistent coffee quality, preparation standards, presentation, and service across all branches. • Ensure compliance with recipes, brewing standards, product specifications, and quality-control procedures. • Coordinate with the Roastery, Supply Chain, and Product Development teams to ensure product availability and consistency. • Cost Control & Inventory • Monitor food, beverage, packaging, labor, and operational costs. • Control wastage, stock variances, inventory losses, and unnecessary operating expenses. • Ensure proper inventory management, ordering, receiving, storage, and stock rotation procedures. • Customer Experience • Maintain high standards of customer service and hospitality. • Monitor customer feedback, complaints, reviews, and service issues. • Develop initiatives to improve customer satisfaction, retention, and brand experience. • Compliance & Standards • Ensure compliance with food safety, hygiene, health, safety, municipality, and company requirements. • Conduct operational inspections and ensure corrective actions are completed within the required timelines. • Maintain brand presentation and ensure all outlets meet CORE Coffee & Roastery standards.

Qualifications & Experience

• Bachelor's degree in Business Administration, Hospitality, F&B Management, or a related field . • 7–10+ years of experience in F&B operations, preferably within specialty coffee, cafés, restaurants, or multi-unit operations. • Previous experience managing multiple branches/outlets is highly preferred. • Strong understanding of P&L management, sales, labor cost, food cost, inventory, and operational KPIs . • Experience in specialty coffee or coffee-roastery operations is an advantage. • Strong leadership, communication, problem-solving, and analytical skills. • Proficiency in Microsoft Office and F&B POS/ERP systems. • Fluency in English ; Arabic is an advantage. • Willingness to travel between branches as required.

Key Performance Indicators (KPIs)

• Sales & revenue growth • Branch profitability / P&L performance • Food & beverage cost % • Labor cost % • Customer satisfaction • Store audit scores • Employee turnover and retention • Inventory variance and wastage • Operational compliance • New store opening performance • Staff productivity and training completion