Patient Care Coordinator

We're looking for a friendly, organized, and motivated Patient Care Coordinator to become the first impression of our practice. If you enjoy helping people, thrive in a fast-paced healthcare environment, and take pride in delivering outstanding customer service, we'd love to meet you. Welcome patients with professionalism, warmth, and compassion.

• Register new patients and accurately collect demographic, insurance, and financial information • Schedule, reschedule, and confirm patient appointments using electronic scheduling systems • Verify patient insurance eligibility, benefits, deductibles, copayments, coinsurance, and coverage limitations before treatment • Obtain and track prior authorizations, referrals, and precertification’s to ensure timely patient care • Notify patients of insurance benefits, estimated financial responsibility, and any authorization requirements. • Collect copayments, balances, and process patient payments according to office procedures • Communicate effectively with therapists regarding scheduling needs and patient concerns • Answer multi-line phones and respond promptly to patient inquiries • High school diploma or GED required • Minimum of one year of medical front office, medical receptionist, or healthcare administrative experience preferred • Experience verifying insurance benefits and obtaining prior authorizations is preferred. • Proficiency with Microsoft Office, including Word, Excel, and Outlook • Experience with electronic medical records (EMR) preferred • Strong computer and data entry skills with excellent attention to detail • Outstanding verbal and written communication skills • Excellent organizational and time management abilities • Ability to multitask while maintaining accuracy in a fast-paced environment • Dependable, self-motivated, and adaptable to changing priorities • Positive attitude with a strong commitment to teamwork and patient-centered care

The ideal candidate is someone who:

• Loves interacting with people and creating positive first impressions • Takes ownership of their work and follows through on commitments • Thrives in a collaborative, team-oriented environment • Maintains professionalism under pressure • Is organized, proactive, and solutions-focused • Understands that exceptional patient care begins at the front desk

If you're looking for a career where your work truly makes a difference in people's lives every day, we'd love to hear from you. Join LOPT and become part of a team dedicated to helping our patients move better, feel better, and live better.