Customer Support Specialist - iGaming (Nights)
About this role
Malta | On-Site | Full-Time | iGaming & Crypto
Our client is a fast-growing customer-focused business operating within the iGaming and cryptocurrency sectors. They are looking for a Customer Support Specialist to join their Customer Operations team and deliver an exceptional experience to players across multiple channels.
This role is ideal for someone who enjoys problem-solving, working in a fast-paced environment, and providing first-class customer service.
Key Responsibilities
• Provide support to customers via chat, email, and social media. • Investigate, resolve, and escalate customer queries when required. • Collaborate with internal teams and external partners to ensure timely resolutions. • Assist with fraud, security, responsible gambling, and transaction-related enquiries. • Monitor customer activity and utilise internal tools to support decision-making. • Promote relevant products, campaigns, and cryptocurrency-related initiatives where appropriate. • Act as an advocate for the customer experience and contribute to continuous improvement efforts.
Candidate Profile
• Native or fluent English communication skills, both written and verbal. • Additional languages such as Arabic, Korean, Thai, Japanese, Mandarin, Spanish, Turkish, or Vietnamese would be advantageous. • Minimum 2 years of experience within the iGaming industry. • Good understanding of cryptocurrency, online casino, and sports betting products. • Strong communication, problem-solving, and multitasking abilities. • Comfortable using technology, customer support platforms, and internal systems. • Ability to work night shifts • Valid right to work in Malta is required.
What's on Offer
• Competitive salary package (€28000-30000 depending on experience). • Birthday leave and additional wellness days. • Private healthcare benefits. • Monthly sports allowance. • Learning & development support. • Team events and a collaborative working environment.
This is an excellent opportunity to join a growing organisation where customer experience is at the heart of everything they do.