Business Intelligence Analyst / Manager

Report to: Business Excellence Director

Business: Allergan Aesthetics

Job Descriptions:

Business performance analysis & reporting:

• Design, develop, and maintain business intelligence reports and dashboards based on business requirements; recommend enhancements to improve usability, accuracy, and insight generation. • Prepare recurring performance reports to track sales versus target, SFE KPIs, customer segmentation, and other commercial metrics across products, territories, and channels. • Create efficient reporting templates and standardized dashboards to support timely business review and decision-making. • Support end users by explaining report logic, dashboard navigation, and data definitions to ensure consistent adoption and interpretation. • Perform ad hoc analysis on sales, call activity, customer, CRM, AMI and other data through the agreed request process. • Support business planning, forecasting, and performance reporting by preparing relevant data, analysis, and insights. • Provide analytical support for territory analysis, and customer prioritization models.

CRM & Data management:

• Recommend, and support to implement methods and techniques to improve analytical procedures within the sales force via Veeva CRM & BI tools. • Support sales force and BI systems as a key user by maintaining report access, data inputs, business rules, and issue logs in coordination with system owners. • Coordinate with CRM and Data Steward teams to ensure data quality, timely updates, alignment with business reporting requirements, data cleansing initiatives, user acceptance testing, and ongoing system maintenance activities. • Coordinate with Regional team to implement projects. • Document reporting requirements, data sources, calculation logic, and process changes to support governance, continuity, and audit readiness.

Data validation and support stakeholders:

• Ensure validity and accuracy of distributor/ internal data used in sales reporting systems. • Function as first point of contact for any discrepancies with sales data in CONNECT and Power BI • Involve in implementation of Sales Database, maintain and generate report for Sales team • Provide accurate files and translation tables for inclusion into reports • Support Commercial team on developing any Database as requested

Education and Experience:

• Minimum 2-4 years of experience (for Analyst level) / 6-8 years of experience (for Manager level) in business intelligence, commercial analytics, data analysis, sales operations, finance reporting, or a related analytical function. • Bachelor’s degree in Business Administration, Finance, Economics, Statistics, Computer Science, Data Analytics, Information Systems, or a related field. • Advanced Microsoft Excel capability, including pivot tables, formulas, data validation, and structured reporting templates is a must. • Hands-on experience with BI or visualization tools such as Power BI, or similar reporting platforms. • Experience working with ERP, CRM, or data management systems such as SAP, Veeva CRM, or similar platforms is preferred. • Basic knowledge of SQL, data modeling, ETL concepts, or database structures is an advantage. • Knowledge in AI technologies. • Strong analytical skills & problem-solving skill with the ability to translate complex data into clear business insights and actionable recommendations. • Good communication skill. • Excellent command of English, both written and spoken, with the ability to communicate data findings clearly to business stakeholders. • Able to adapt to dynamic environment and to work under pressure and tight timelines. • Hands-on, detail-oriented, fast learner, and able to manage multiple reporting requests with accuracy and confidentiality. • Good planning, organizing, and creativity

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