Customer Support Representative - Polish Speaker | Lisbon, Portugal

An employer in Lisbon is hiring for a Customer Support Representative role and building out their Polish team.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Key Responsibilities:

• Follow up on open cases rather than letting them sit • Respond to customer questions across phone, chat, and/or email • Stay calm and clear with customers even when they're frustrated • Flag recurring issues so they can be addressed at the source

Requirements:

• Reasonably tech-comfortable - happy learning new internal systems • Some prior customer-facing experience is a plus, though not essential • Fluent Polish, written and spoken • Clear, professional communication style, written and verbal

Working Conditions:

• Schedule: Mon-Sun 7am-12am • Work model: Hybrid

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.

If this sounds like a fit, apply below - happy to answer questions along the way.