Remote Healthcare Call Center Representative
About this role
Remote Healthcare Call Center Representative
Contract-to-Hire | Remote
Locations: Pittsburgh, PA; Wilmington, DE; Camp Hill, PA; or Parkersburg, WV Work Arrangement: Remote – Local Candidates Only Job Type: 3-Month Contract with Contract-to-Hire Potential Citizenship Requirement: U.S. Citizens Only
Schedule
Candidates must be available to work any 8-hour shift between 8:00 AM and 8:00 PM , including the standard 11:30 AM – 8:00 PM shift .
Local Candidate Requirement – Important
Although this is a remote position , candidates must be local to one of the following office locations :
• Pittsburgh, PA • Wilmington, DE • Camp Hill, PA • Parkersburg, WV
Candidates must reside within a 45-minute commute of the applicable office location .
Position Overview
Sigma Systems Inc. is currently hiring a Remote Healthcare Call Center Representative for a valued healthcare client.
This is a remote opportunity for professionals with strong customer service and communication skills. Candidates with experience in healthcare, health insurance, or high-volume call center environments are strongly preferred.
The successful candidate will assist members and healthcare providers with questions related to claims, eligibility, benefits, and other healthcare-related inquiries while providing a high level of professionalism and empathy.
Key Responsibilities
• Handle a high volume of inbound healthcare-related calls • Assist members and healthcare providers with: • Claims status inquiries • Eligibility questions • Benefit information • General healthcare-related inquiries • Navigate multiple computer systems and applications simultaneously • Utilize Avaya and other call-handling systems as required • Provide accurate, professional, and empathetic customer service • Document customer interactions accurately and completely • Meet established call center performance and quality metrics • Follow company policies, procedures, and attendance requirements • Participate fully in a camera-on virtual training program • Maintain active participation and engagement throughout training and working hours
Required Qualifications
• High school diploma or GED required • Minimum of 1 year of customer service experience • Strong verbal and written communication skills • Strong computer navigation and multitasking abilities • Ability to work effectively in a fast-paced, high-volume call center environment • Strong attention to detail and problem-solving skills • Professional demeanor with excellent attendance and punctuality • Comfortable working on camera during training and as required • Must have a quiet, professional, and distraction-free home workspace • Must have reliable high-speed internet • Must be able to work the required schedule, including the 11:30 AM – 8:00 PM shift • Must be local to Pittsburgh, PA; Wilmington, DE; Camp Hill, PA; or Parkersburg, WV • Must reside within a 45-minute commute from the applicable office location • Must be a U.S. Citizen
Preferred Qualifications
• Previous healthcare or health insurance call center experience • Experience handling member or provider inquiries • Previous experience working in a high-volume call center • Experience with CRM systems • Experience using multiple applications and systems simultaneously • Bilingual Spanish/English candidates are strongly encouraged to apply
Important Training & Attendance Requirements
• Attendance and punctuality are critical for this position. • Missing more than 3 days during the 6-week training program may result in termination . • Candidates must be fully committed to the training schedule and working hours. • This is not a flexible position ; consistent availability is required. • Candidates must maintain a quiet and professional environment while working. • Smoking, vaping, or use of e-cigarettes is not permitted during training or work calls. • Child-care or elder-care responsibilities must not interfere with job duties, training, attendance, or scheduled working hours.
Bonus & Career Opportunity
$250 Training Completion Bonus
Eligible candidates may receive a $250 bonus upon successful completion of training and meeting the required attendance and performance criteria.
$500 Retention Bonus
Eligible candidates may receive a $500 retention bonus after successfully completing the first 6 months .
Contract-to-Hire Opportunity
This position offers the potential for permanent employment based on individual performance, attendance, and business needs.
About Sigma Systems Inc.
Sigma Systems Inc. is a trusted staffing partner connecting talented professionals with outstanding career opportunities. We work closely with our clients and candidates to create successful long-term placements.
Sigma Systems Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.