Duty Manager

• Conduct daily briefings and ensure that all pertinent information is well received by team members • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met • Review, analyze and suggest improvement of work flow and standards at the Front Desk • Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates • ommunicate with Front Office Manager on all matters regarding guest services & hotel operations • Ensure documentation of all guest related issues using the logbook • Sign media and supervise shift handover procedures • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues • Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently • Assist Guest Relations in greeting, rooming, and sending off guests • Inspect front of house and back of house regularly for cleanliness and orderliness • Ensure that front line staff complies with marketing techniques and maximizes sales • Check billing instructions, monitor guest credit and act upon any discrepancies • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates • Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently • Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies. • Conduct Night Audit Process for hotel

Team Management

• Provide department orientation and training of the hotel service standards, procedures and programs • Constantly monitor team members’ appearance, attitude and degree of professionalism • Motivate and provides a work environment which brings out the best in team members

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features • Be fully conversant with hotel fire & life safety/emergency procedures • Attend all briefings, meetings and trainings as assigned by management • Report for duty on time wearing clean and complete uniform at all times • Maintain a high standard of personal appearance and hygiene at all times • Perform other reasonable duties assigned by the Management of the Hotel • Degree or Diploma in Tourism / Hospitality Management • Minimum 2 years of relevant experience in a similar capacity • Excellent reading, writing and oral proficiency in English language • Ability to speak other languages and basic understanding of local languages will be an advantage • Good working knowledge of MS Excel, Word, & PowerPoint • Strong leadership, interpersonal and training skills • Good communication and customer contact skills • Results and service oriented with an eye for details • Ability to multi-task, work well in stressful & high-pressure situations