Activation Executive

Role Overview We are looking for a proactive and detail-oriented Activation Executive to support and execute service activations for maritime and satellite communication solutions. This role requires a solid understanding of satellite equipment, application platforms, and customer support protocols. You will be the key liaison between internal teams and clients for all activation-related tasks, ensuring efficient operations and seamless client experience. Key Responsibilities • Handle end-to-end service activations and ensure timely resolution of activation-related complaints. • Provide multi-channel customer support via phone, Zoho tickets, email, WhatsApp, Microsoft Teams, and in-person meetings. • Collaborate with the technical team to support system integration and onboarding activities. • Coordinate with the billing team for activation dependencies and validations. • Monitor and support internal Satellite Services (SS) operations. • Ensure proper documentation and escalation handling during activations. • Lead in-house training programs to build technical knowledge and promote new product awareness. • Drive team motivation and participation through team building and skill development initiatives. Required Technical Knowledge Domains & Service Providers: Inmarsat, KVH, Nelco, Hughes, Iridium, Starlink, Marlink, Navarino, FutureKonnect, Marpoint, GTMarine, Port-IT, WSN, WWDID, Videoconnect, Datto, StatumFive, Polestar, SP-net, Digigone. Products: VSAT, Starlink, FBB, SAT-C, SSAS, LRIT, Citadel, CCTV, VoIP DID, StatumFive, Sscrew, Mobilink, IBIS Access, etc. Applications & Tools: GTMail, FleetMail, SparkeyMail, Antivirus tools, Zoho Ticketing System, Microsoft Teams. Firewalls & Networking: Infinity, Commbox, FutureKonnect, Marpoint, SScrew WiFi, and other offline firewall systems. Qualifications & Experience • Bachelor’s Degree in Electronics, Telecommunications, IT, or related field preferred. • 2–4 years of experience in Satcom operations, preferably in maritime connectivity services. • Working knowledge of satellite systems, activation workflows, and client support processes. • Familiarity with B2B client handling, remote support tools, and documentation systems. Key Competencies • Strong technical acumen with satellite communication systems • Excellent communication and customer service skills • Team-oriented with leadership and mentoring ability • High attention to detail and documentation • Problem-solving and multitasking capability under pressure • Willingness to learn and adapt in a fast-paced environment. What We Offer • Exposure to international operations and cutting-edge satellite technologies • Opportunity to grow in a niche, high demand sector. • Flexible, collaborative, and innovative-driven work environment • Competitive salary with performance-linked incentives • Learning & Development opportunities across platforms and products