Customer Support Associate with Swedish & English – Sofia

🎯 About the Role

We are looking for a Customer Support Associate with Swedish and English to join our team supporting customers of a leading international telecommunications provider.

You will assist customers through inbound voice and non-voice channels, including phone, email, and chat. This is a pure customer service role with no sales or upselling, focused on providing accurate information, resolving issues, and delivering an excellent customer experience. You will support customers with day-to-day service-related questions, such as topping up credit, SIM activation, roaming usage, and other general service inquiries.

✅ Key Responsibilities

• Handle inbound customer inquiries via phone, email, chat, and other supported channels • Assist customers with service-related questions, including top-ups, SIM activation, roaming usage, and general account inquiries • Resolve customer concerns efficiently and aim for first-contact resolution whenever possible • Accurately document customer interactions and follow established processes and procedures • Provide professional, clear, and empathetic support in every interaction

🧠 What We’re Looking For

Must-have:

• Swedish – minimum B2 level • English – minimum B2 level • Undergraduate, graduate, postgraduate education or equivalent • Strong verbal and written communication skills • Good computer skills and ability to work with multiple systems • Availability to work Monday to Friday, 10:00–19:00

Nice-to-have:

• Previous experience in customer service, BPO, telecommunications, or a similar environment • Experience working with CRM or ticketing systems • Strong problem-solving skills and a customer-focused mindset

🎁 What You’ll Get

Compensation & Benefits:

• Competitive salary and performance-based bonuses • Additional health insurance • Food vouchers • Paid training and onboarding • Relocation support for eligible candidates moving to Sofia

Work Environment:

• Onsite from our Sofia office • Working hours: 10:00–19:00, Monday to Friday • Voice and non-voice customer support

Growth & Development

You will receive structured training and ongoing support while developing your customer service and communication skills in an international environment.

🚀 Ready to Apply?

Join us and become part of a team that delivers exceptional customer experiences every day. Apply now and start your journey with Sutherland.

All your information will be kept confidential according to EEO guidelines.