Continous Quality Improvement Manager
About this role
The Continuous Quality Improvement Manager (CQIM) leads efforts to design, implement, and sustain CQI processes for DCFS coaching programs. This role ensures that coaching programs are delivered with fidelity, effectiveness, and sustainability by monitoring program operations, assessing outcomes, and identifying opportunities for improvement. The CQIM does not provide coaching to staff or supervisors but serves as the expert on evaluating and improving coaching programs, ensuring alignment with the DCFS vision, Well-being goals, and implementation science principles. This includes but is not limited to: data entry, developing and maintaining databases and providing data analysis and reports.
ESSENTIAL FUNCTIONS:
Responsibilities: (100%)
· Continuous Quality Improvement Oversight (50%)
o Develop and maintain CQI processes specific to DCFS coaching programs.
o Monitor program implementation to ensure fidelity, quality, and consistency.
o Analyze program data to identity trends, gaps, and opportunities for improvement.
o Provide recommendations to leadership for program enhancement and sustainability.
· Data and Reporting Oversight (20%)
o Collect, validate, and analyze data for coaching programs to assess program effectiveness and outcomes.
o Develop dashboards, reports, and visualizations to communicate program performance to leadership.
o Ensure the accuracy, timeliness, and integrity of program evaluation data.
· Partner Engagement and Collaboration (15%)
o Collaborate with internal teams, program leaders, and external partners to support CQI activities.
o Incorporate feedback from partners, including program participants and partners, into CQI recommendations.
o Build and maintain positive relationships to promote program evaluation and improvement initiatives.
· Training and Capacity Building Support (10%)
o Provide guidance to program staff on CQI principles, data interpretation, and quality improvement processes.
o Support the integration of CQI findings into program operations and planning.
· Other Duties as Assigned (5%)
Education: Required: Bachelor’s degree in social work, psychology, public administration or related field.;
Preferred: Master’s degree in social work, psychology, public administration or related field.
Related Work Experience: Required: Minimum of 3 years of experience in child welfare or related fields, including experience providing program evaluation, quality improvement, or data-driven program management.
Preferred: Experience applying implementation science principles, evaluating coaching or professional development programs, and working with evidence-based and evidence-informed interventions, and practices
Licensure/Certification: None
Specialized Knowledgeand Skills: Must have superior typing and computer skills, excellent communicative abilities (verbal and written), and excellent organizational skills. Knowledge of psychological/social work and child welfare terminology highly desirable.
Ability to multi-task and organize data and multiple job demands is essential.
Must have knowledge of computerized database set up.
Schedule: While hours are generally Monday-Friday, 8 a.m.-5 p.m., some flexibility is required with early or late scheduling.
La Rabida Children’s Hospital is very proud to be an Equal Employment Opportunity Employer
La Rabida is a place unlike any other. We understand the needs of families with children dealing with the most serious or complicated of conditions. With teams of the best healthcare providers in Chicago, we give continuous, comprehensive care, education, and support, helping families face their unique obstacles head-on.
La Rabida Children’s Hospital is very proud to be an Equal Employment Opportunity Employer.