Key Holder (FT)

We’re looking for a results-oriented leader who thrives in a performance-driven retail environment and leads from the sales floor. This role is ideal for a motivated leader who knows how to convert traffic into revenue, elevate the customer experience, and inspire a team to exceed goals.

If you love clienteling, coaching teams to win, and turning every interaction into a brand-building moment — we want to meet you!

What You’ll Do

Drive Sales & Client Engagement

• Lead by example in achieving and exceeding individual and store sales goals • Proactively engage customers, assess needs, and deliver personalized styling solutions • Build and maintain strong client relationships through effective clienteling and follow-up • Identify opportunities to cross-sell and upsell to maximize each transaction • Leverage product knowledge to confidently communicate value and drive conversions

Lead the Sales Floor

• Inspire and motivate associates to deliver high-performance selling behaviors • Create a dynamic, energetic, and results-focused sales culture • Coach team members in real time to improve selling techniques and client engagement • Execute UNTUCKit University training and reinforce daily performance conversations

Deliver Operational Excellence

• Open and close the store with accountability for results and standards • Maintain a visually compelling, sales-focused floor environment • Ensure stockroom organization supports selling efficiency • Monitor KPIs and contribute insights based on customer feedback and sales trends

What You Bring

• Prior retail leadership or keyholder experience • Proven ability to drive sales and influence team performance • Strong clienteling skills and a customer-first mindset • High energy, strong communication skills, and a passion for results • Commitment to living our CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun • Proven work experience as a Supervisor, Key holder or Assistant Manager • Basic understanding of sales principles and customer service practices • Proficiency in Apple products and G-suite, Omni-channel POS systems • Solid communication and interpersonal skills • Ability to work in the store alone • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends and/or holidays. • High school degree • Health Care Plan (Medical, Dental & Vision) Gym reimbursement/rewards program • Retirement Plan (401k) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off ( & Public Holidays) • Short Term & Long Term Disability • Training & Development • Casual working environment • Wellness Resources • 50-75% employee discount