Senior Business Travel Consultant - Out of Hours
About this role
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.
We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem https://www.perk.com/shadow-work-report.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.
Visit www.perk.com http://www.perk.com to learn more.
About the Role:
We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo or Amadeus GDS system.
Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy!
If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.
What You Will Do:
- Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. - Arrange European and domestic travel, including flights, car rentals, and hotels. - Work independently, using your initiative to handle client inquiries and provide solutions without supervision. - Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate. - Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy. - Proactively maintain and develop client relationships, offering support throughout the entire travel process. - Provide suitable travel options and suggestions to meet client requirements. - Ensure all service level agreements are met and actively maintain the Galileo GDS queues. - Mentor and support junior team members, assisting with their queries and quality-checking their work as needed. - Support the Team Leader and collaborate with colleagues to maintain a high level of service.