Sales Ambassador
About this role
ROLE OVERVIEW
The Sales Ambassador is responsible for driving motorcycle loan acquisition and ensuring smooth on-ground execution within partner dealer stores. The role covers customer engagement, sales conversion, inventory coordination, and end-to-end support during unit release, while ensuring compliance with company policies and documentation standards.
KEY RESPONSIBILITIES
1. CUSTOMER ENGAGEMENT (WALK-IN CLIENTS)
- Proactively approach and engage walk-in customers within partner dealer stores - Guide customers through the Salmon Moto Loan application process - Clearly explain product features, loan terms, perks, and benefits - Handle customer inquiries and address concerns to support decision-making
2. SALES CONVERSION & APPLICATION PROCESSING
- Assist customers in completing loan applications via the Salmon Agent App - Ensure accurate encoding of customer information during application - Collect and verify required IDs and supporting documents - Ensure completeness and readiness of documents prior to submission
3. RELEASE EXECUTION (DURING UNIT RELEASE)
- Prepare all required documents for customer signing - Ensure correctness and consistency of customer details across all documents - Verify that the motorcycle unit is in good condition prior to release - Set up required marketing materials (e.g., backdrop, branding) during release activities - Ensure proper documentation and turnover process is completed
4. INVENTORY MONITORING & REPORTING
- Monitor motorcycle inventory within assigned partner dealer stores - Track inventory movements including sales, deliveries, and transfers - Regularly report inventory status to Head Office, particularly to the assigned Inventory Manager - Flag discrepancies or issues in inventory to the appropriate stakeholders
5. PARTNER COORDINATION
- Build and maintain strong working relationships with Branch Managers and dealer staff - Coordinate closely with store personnel to ensure smooth customer handling and loan processing - Support alignment between dealer operations and Salmon processes
6. COMPLIANCE & DOCUMENTATION CONTROL
- Ensure all collected documents meet compliance and KYC requirements - Maintain accuracy and consistency of customer information across all submitted documents - Safeguard and properly endorse all documents to the back-office team - Escalate discrepancies, incomplete documents, or potential fraud cases