Systems Analyst - SAP SD

The SAP SD Analyst will be responsible for supporting, enhancing, and optimizing the Sales and Distribution (SD) processes within an SAP S/4HANA environment. This role has a strong focus on end-to-end Order-to-Cash (O2C) processes.

The ideal candidate has strong functional SD knowledge, understands inventory and logistics integration points, and works effectively with cross-functional teams including Supply Chain, Customer Service, Finance, and Warehouse Operations.

Essential Duties and Responsibilities

• Provide day-to-day support for SAP SD processes including sales orders, deliveries, billing, returns, pricing, ATP, and credit management. • Configure and maintain SAP OTC modules including Sales & Distribution, Rebates, Contracts, and Pricing. • Support integrations with related SAP modules, particularly Finance (FI/CO), Materials Management (MM), and Supply Chain. • Troubleshoot and resolve SD-related issues impacting order processing, billing, and customer fulfillment. • Support and monitor integration with MyMediSet app for inventory visibility, replenishment, and item-level tracking. • Analyze and resolve inventory discrepancies across S/4HANA, MyMediSet, and SAP EWM. • Partner closely with Customer Service, Supply Chain, Finance (FICO), and Warehouse Operations to support O2C and fulfillment processes. • Coordinate with ABAP and integration teams (CPI/PI/PO, IDocs, APIs) to support interfaces and enhancements. • Participate in SAP releases, upgrades, and enhancement projects. • Lead or support unit testing, integration testing, UAT, and production cutovers. • Maintain process documentation, configuration documentation, and test scripts. • Act as a bridge between technical and non-technical teams, translating business requirements into technical specifications. • Create and maintain comprehensive documentation, including business requirements, system configurations, test scripts, and user guides. • Other duties as assigned.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in information systems, Business, Supply Chain, or related field. • 5+ years of hands-on experience as an SAP SD Analyst. • Strong experience with SAP S/4HANA SD configuration and support. • Solid understanding of SD integration with Inventory Management, FICO and SAP EWM. • Knowledge supporting third-party systems (Salesforce, MyMediSet or similar) via interfaces. • Knowledge of Order-to-Cash processes and inventory lifecycle. • Ability to analyze issues across multiple systems and identify root causes. • Familiarity with project management tools (e.g., Jira, MS Project, or Smartsheet) and methodologies (Agile, Waterfall). • Experience in medical device, life sciences, or regulated industries. • Familiarity with SAP EWM concepts (inbound/outbound deliveries, warehouse tasks). • Experience with SAP CPI / PI / PO, IDocs, or API-based integrations. • SAP SD Configuration & Troubleshooting • Strong analytical and problem-solving skills • Excellent communication and documentation skills • Ability to work cross-functionally and manage multiple priorities • Excellent written and verbal communication skills to communicate with customers, team members, external data providers, and management. • Demonstrated ability to handle multiple assignments with attention to detail. • Soft Skills • Strong analytical and problem-solving abilities • Excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders • Ability to work independently and collaboratively in a fast-paced environment • Ability to keep up with current technology trends to assess and make recommendations on processes, designs, operations, in keeping with the latest technology