Senior Customer Care Engineer (L-4)

Are you interested in working for a growing company, as part of a great supportive accounting team? Are you looking for an exciting opportunity in the medical IT industry? Do you seek a career, rather than just a job?

If yes, you need to consider this role with PaxeraHealth Corp. PaxeraHealth is now hiring a Senior Customer Care to join our Implementation and Customer Care team. Don’t miss out on this great opportunity with a growing company. We seek an individual who will embrace our culture of excellence, service and integrity. As a developer of technologies that help manage millions of medical images every year, PaxeraHealth Corp. is shaping the industry and transforming technologies so radiologists and clinicians have what they need, including our AI solutions. As such, we are one of the best and brightest medical solutions companies for whom to work. This position is ideal for someone with a strong background in PACS/Healthcare IT, excellent problem-solving skills, and a passion for customer support.

This is a Remote Position located in the USA for our company that is located in Newton MA

We offer on the job training, and a respectful, friendly work environment in a growing company!

Responsibilities

• Serve as the highest level of technical support for PaxeraHealth clients. • Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems. • Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments. • Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions. • Document project activity, contribute to knowledge-based content, and perform root cause analysis. • Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests. • Provide expert input and support in conferences, demos, or onsite engagements when needed.

What We’re Looking For

• 5+ years supporting or implementing PACS or similar Healthcare IT software. • Bachelor’s degree in Computer Science or related field (or equivalent experience). • Deep understanding of healthcare imaging standards like DICOM , HL7 , and IHE . • Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.). • Technical knowledge in: • Networking : TCP/IP, VPNs, NAT, VLAN • Databases : SQL Server, queries, management • Scripting : Bash, PowerShell, Ruby/Perl, HTML/XML • Tools : Wireshark, IIS, Apache, OpenSSL • Strong communication and interpersonal skills with a customer-first mindset. • Ability to explain technical concepts to non-technical users clearly and patiently.