Interline Bag Supervisor

Overview

People. Passion. Pride. This is what has driven our team since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Interline Bag Runner Supervisor is responsible for overseeing the daily operations of baggage runners and ensuring the timely, accurate, and secure movement of passenger luggage throughout airport facilities. This position supervises staff, coordinates baggage delivery operations, supports customer service initiatives, and ensures compliance with airport safety, security, and operational procedures. The supervisor plays a critical role in minimizing baggage delays and supporting efficient airport operations.

What you will be doing:

• Supervise and coordinate the daily activities of bag runners and baggage support personnel • Assign routes, work areas, schedules, and operational priorities to ensure efficient baggage movement • Monitor employee performance, attendance, productivity, and adherence to company policies and procedures • Ensure timely transportation of baggage between terminals, baggage claim areas, ticket counters, aircraft staging areas, and baggage service offices • Assist with locating, recovering, and expediting delayed, damaged, or misplaced baggage • Coordinate with airline personnel, ramp operations, baggage service offices, airport authorities, and other departments regarding baggage movement and operational needs • Respond to operational issues, service disruptions, and passenger concerns in a professional and timely manner • Train, coach, and mentor employees on baggage handling procedures, safety protocols, customer service standards, and operational expectations • Maintain accurate operational records, reports, staffing documentation, and incident logs • Conduct routine inspections of baggage carts, equipment, and work areas to ensure safe operating conditions • Enforce compliance with airport security regulations, safety standards, and company policies • Assist management with hiring, onboarding, scheduling, performance evaluations, and disciplinary actions • Provide operational support during peak travel periods, irregular operations, flight delays, weather events, and staffing shortages • Perform other duties as requested

Safety, Security, Well-being and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and well-being of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.