US Account Manager - Paris Based

The Role

As Account Manager, you will become the trusted advisor for a portfolio of strategic customers across the United States.

Your mission is to ensure customers fully leverage the Coptis platform, maximize user adoption, identify expansion opportunities, and contribute to long-term customer satisfaction and retention.

Working closely with R&D teams, Regulatory departments, and business stakeholders, you will help customers unlock the full value of a powerful and technically sophisticated software platform.

Responsibilities

• Manage a portfolio of strategic US customers. • Build trusted relationships with key stakeholders. • Ensure customers successfully adopt and maximize the value of the Coptis platform. • Organize regular business reviews and customer success plans. • Identify upsell and cross-sell opportunities. • Present and promote new product modules and capabilities. • Deliver customer training sessions and best-practice workshops. • Monitor customer health and proactively mitigate risks. • Collaborate with Sales, Support, Product, and Professional Services teams to ensure customer success. • Maintain accurate account information and opportunity tracking in CRM.

What We’re Looking For

Required

• 3–5+ years of experience in Account Management, Customer Success, or Consulting within a B2B SaaS environment. • Experience managing US enterprise & SME customer relationships. • Experience within the cosmetics industry is mandatory. • Strong ability to explain complex software to both technical and non-technical audiences. • Excellent communication and relationship-building skills. • Dynamic, proactive, autonomous, and customer-oriented. • Comfortable challenging customers and driving change when needed.

Nice to Have

• Previous experience selling or using Coptis software. • Experience delivering software training. • Knowledge of cosmetic R&D, formulation, or regulatory workflows.

How Success Will Be Measured

• Net Revenue Retention (NRR): Drive customer growth through renewals, upsell, and cross-sell opportunities across your portfolio. • Customer Adoption: Increase product adoption by ensuring users fully leverage the Coptis platform through onboarding, training, and ongoing engagement.

Why Join Coptis?