Warehouse/Counter

Description

The Company

A successful, family-owned business that provides products to our customers they can get from any of our competitors. We’re looking for individuals that make them want to buy from us! Our people are what make the difference! We offer a relaxed work environment, competitive salary and benefits, skill development, and advancement opportunities. We encourage our associates to create a fun, upbeat atmosphere that our customers want to be a part of. Our company vision of Success, Together applies to our Associates as well as our Customers.

Summary

Performs all duties necessary to maintain order and efficiency in the warehouse and provide excellent customer service by assisting customers promptly and courteously with efficient processing of their orders. Answers questions, provides information as needed. Provides support to all functional areas affecting customers , including back-up delivery driver and assisting at Counter as needed generating sales through excellent customer service, add-on and up-selling. Performs all job responsibilities in a safe, timely and efficient manner.

Requirements

Essential Duties and Responsibilities:

• Accurately and timely fill customer orders as needed by retrieving requested material. • Check in and put away material, verifying quantities and quality of received material. Maintain clear aisles and walkways. Ensure material is properly organized. • Accurately and safely load & unload trucks as needed. • Accurately and timely perform cycle counts as required. • Performs functions as back-up delivery driver whenever required, delivering material timely and accurately, providing excellent customer service, operating vehicle in a safe manner, maintaining appropriate licensing and medical clearance (if applicable). • Perform vehicle and/or forklift inspections as required. • Participate in ongoing education and training as required. Continuously update product knowledge through any available resources in order to provide assistance at the counter. Stay informed and educated as to product inventory and applicability. Know location of merchandise in warehouse. • As needed, promptly assist customers at counter. Ask pertinent questions, provide information they may need. • Conduct sales efforts in an ethical and professional manner. • Maintain positive attitude towards customers and co-workers by being friendly and courteous. • Data entry and retrieval on computer system, including entering of customer orders, branch transfers, obtain quotation information, inventory information, pricing. • Follow-up on customer orders, resolve problems to the customer’s satisfaction, respond timely to customer. • Answer telephones professionally and pleasantly, assisting customers, taking orders and providing excellent customer service. • Provide product/job quotes as appropriate. • Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc. • Assist in maintaining appearance of branch as needed, straightening, cleaning counter area, warehouse, bathrooms, etc. • Report back orders and/or material discrepancies. • Perform all duties in a safe manner, following all safety rules. Inform manager of any potentially hazardous conditions. • Assist in year-end physical inventories as requested. • Perform other responsibilities as directed.

Desired Skills and Abilities:

• Electrical and/or plumbing product knowledge. • Able to effectively juggle multiple tasks and responsibilities • Good attention to detail. • Strong problem-solving skills. • Effective time management, organization skills. • Effective people skills to deal with customers, employees. • Good communication skills, both verbal and written. • Ability to exude professionalism, tact, diplomacy and sensitivity when dealing with customers, employees, internal associates at all levels. • Capable of preserving confidential or sensitive information. • Team player, able to work well under pressure. • Basic computer aptitude.

Physical Requirements:

• Regularly required to stand, sit, walk; use hands and arms to finger, handle, feel, reach or carry. • Occasionally required climb, balance, stoop, kneel, crouch, or crawl. • Frequently required to lift up to 25 lbs. • Regularly required to lift up to 50 lbs. • Occasionally required to lift up to 100 lbs. • Must be able to safely tolerate heat in the summer and cold in the winter. • Regularly required to talk and hear; read and identify numbers • Regularly required to apply sound reasoning and logic in performing daily tasks. • Required to be able to safely operate a forklift, pallet jack and/or wire-cutting machine.

Benefits/Offerings:

• Great work environment! • 401K Plan with Company match; Health, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, Critical Illness and Accident Coverage • Paid Vacation • Paid Sick Time • Holidays • Ongoing educational opportunities • Advancement opportunities