Vacancy | Field Application Engineer | Yokohama, Japan

Location: Yokohama, Japan,None,None

For our office in Yokohama (Japan), we are looking for highly qualified and motivated professionals like you. If you think you have what it takes to keep Septentrio firmly in Pole Position, get in touch.

We need you for the position of

Field Application Engineer

The Job

As a Field Application Engineer, you are the primary technical point of contact for customers, integrators, and partners in Japan. Working closely with Regional Sales Managers, you help customers evaluate, integrate, and successfully deploy Septentrio GNSS, INS, and timing solutions.

Your Mission

Pre-Sales Technical Support

• Work closely with Regional Sales Managers to support business opportunities, OEM integrations, and design-in activities while identifying technical risks early and driving successful customer outcomes. • Guide customers through product evaluations, proof-of-concept activities, system design discussions, and integration projects, helping them identify and implement the most suitable Septentrio solution for their application. • Understand customer objectives, technical constraints, and application requirements, translating complex technologies and concepts into practical guidance and recommendations. • Support customers' performance testing, validation activities, and system optimization, ensuring customers successfully deploy and maximize the value of Septentrio positioning and navigation solutions.

Technical Support & Customer Success

• Take ownership of customer-reported technical issues and drive them toward resolution with transparent communication • Reproduce and troubleshoot issues, coordinate escalations, and communicate progress clearly. • Provide product training and technical guidance to customers and channel partners. • Build long-term trusted technical relationships with key accounts across the region.

Internal collaboration and Market feedback

• Collaborate closely with Sales, the Customer Success Team and the product team, to ensure customer requirements, technical challenges, and market opportunities are effectively translated into successful customer outcomes and future product improvements. Share customer feedback and application insights to help improve products, tools, and processes. • Act as a key contributor within the global FAE organization by sharing customer insights, application knowledge, and best practices, while continuously developing your own expertise through hands-on activities, training, and collaboration with internal specialists. • Contribute to the global FAE community by sharing customer insights, application knowledge and best practices; creating technical documentation and capturing lessons learned; and continuously developing your expertise through hands-on activities, training and collaboration with internal specialists.