Host

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

Position Summary

Restaurant Hosts are responsible for delivering consistently exceptional guest experiences to guests of City Winery. The Host serves as the first and last point of contact throughout the guest experience and is responsible for greeting guests while entering and departing the location, handling inquiries and reservations, and supporting in other areas of the operation as needed.

Overview of Responsibilities

· Provide positive guest experience including greeting, conversing with, and thanking departing guests

· Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan

· Accommodate guest requests while seeking management approval when appropriate

· Manage all call-ins and walk-in inquiries, directing to appropriate departmental contacts or taking

messages and communicating to such departments as necessary

· Ensure all dining areas are tidy, presentable, and in safe condition and set up/rearrange/breakdown dining room for service accordingly

· Manage miscellaneous day-to-day communications, including but not limited to, voicemails, emails, deliveries, and reservation calls and communicate any important reservations/guest inquiries

· Maintain all reservations/seating through designated system

· Provide guests with accurate wait time estimates during busy periods

· Perform necessary opening/closing tasks

· Rotate seating between different stations to ensure even workloads for waitstaff

· Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant