Customer Security Operation

Publication date : Oct 16, 2026, 12:00AM

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Responsibilities

The Level 1 Security Service Desk Specialist will be the first point of contact for all security-related incidents and requests. This role involves identifying, diagnosing, and resolving security issues promptly while ensuring excellent customer service and maintaining the security posture of the organization.

Key Responsibilities:

Incident Management:

Respond to and triage security incidents and alerts received through various channels (phone, email, ticketing system).

Conduct initial diagnosis and categorize incidents based on severity.

Escalate incidents to Level 2/3 security teams as necessary.

Request Fulfillment:

Handle security-related service requests, such as user access provisioning, password resets, and account modifications.

Ensure requests are fulfilled in compliance with company security policies and procedures.

Monitoring and Detection:

Monitor security dashboards and alerts from various security tools.

Documentation and Reporting:

Maintain accurate and detailed records of incidents, requests, and actions taken.

Generate and distribute regular security reports to management.

Customer Service:

Provide excellent customer service to end-users, ensuring clear communication and timely resolution of issues.