Houseperson
About this role
Description
Provides excellent guest service in an efficient, courteous professional manner; follows LBA standards of aggressively friendly hospitality while adhering to guidelines and procedures. Is responsible for the cleanliness of public space, as well as, the usage and organization of supplies. Assists room attendants ensuring cleanliness standards are met. Assists maintenance department with minor repairs and work orders.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
• Experience in similar capacities: lodging, housing, hospitals, care facilities preferred • High school diploma or equivalent
SUMMARY OF ESSENTIAL JOB FUNCTIONS
• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. • Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted. • Must be able to stand for up to eight hours, bend, stretch, reach, climb, kneel. • Must be able to see and hear. • Must be able to communicate with other associates and/or guests.
Requirements
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
• Proper handling of linens, terry and other supplies, keeping sanitation and cost controls in mind. • Handling various safety and security measures. Report or correct any hazardous conditions observed immediately. • All guidelines from training checklist of areas to be maintained. • Procedures for emergencies (Person in Charge).
Skills:
• Assist with guest issues, being professional and maintaining a hospitable caring attitude. • Maintain guest privacy. • Follow procedures in the company systematic fashion. • Basic maintenance repairs, leaking faucet, running toilet, etc. • Able to clean guest rooms to brand standards and in conjunction with the training checklist for room attendants.
Abilities:
• Must be able to work alone, without direct supervision • Must be able to work as a team member • Comply to all standards • Be able to multi task, remain service centric. • Communicate professionally with guests and co-workers.